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maisonwhite
Level 4
posted
‎July 17, 2019 10:10 PM
last updated ‎July 17, 2019 2:10 PM

I used my PAYE HMRC tax ID instead of VAT when setting up Making Tax Digital. how can I reset my HMRC VAT ID and password for making tax digital.

 
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Best answer July 18, 2019
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TaliaI
QuickBooks Team
QuickBooks Team
‎July 18, 2019 12:57 PM

I used my PAYE HMRC tax ID instead of VAT when setting up Making Tax Digital. how can I reset my HMRC VAT ID and password for making tax digital.

Hello maisonwhite,

 

You can disconnect the MTD connection and reconnect, which will give you the option to login to HMRC again with the correct details. You can do this by going to the cog wheel > account & settings > advanced and selecting the option for Making Tax Digital. Select Learn how to disconnect, go through the steps of disconnecting and make sure to click on the link to the HMRC site to unauthroise QuickBooks. Once you have done this, select the same section in the settings menu and click Learn how to connect.

 

Thanks,

 

Talia

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BettyJaneB
QuickBooks Team
QuickBooks Team
‎July 17, 2019 11:53 PM

I used my PAYE HMRC tax ID instead of VAT when setting up Making Tax Digital. how can I reset my HMRC VAT ID and password for making tax digital.

Hi there, @maisonwhite.

 

I can get you pointed in the right direction on where you can reset your HMRC VAT ID and password and make it tax digital.

 

You'll need to log in to the HMRC Online Services to verify your credentials and reset your password. Once done, you can now start the process in making it tax digital. 

 

To give you complete details about the entire procedure, please refer to these articles: 

I've also included some references that you can read through for more insights about submitting a VAT return to HMRC - MTD in QuickBooks Online:

Also, in case you encounter any issues with your login credentials, I'd suggest getting in touch with the HMRC directly.

 

Keep me updated on how things turns out. I'll be around to help if there's anything else you need. Take care!

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maisonwhite
Level 4
‎July 18, 2019 10:55 AM

I used my PAYE HMRC tax ID instead of VAT when setting up Making Tax Digital. how can I reset my HMRC VAT ID and password for making tax digital.

@BettyJaneB wrote:

Hi there, @maisonwhite.

 

I can get you pointed in the right direction on where you can reset your HMRC VAT ID and password and make it tax digital.

 

You'll need to log in to the HMRC Online Services to verify your credentials and reset your password. Once done, you can now start the process in making it tax digital. 

 

To give you complete details about the entire procedure, please refer to these articles: 

I've also included some references that you can read through for more insights about submitting a VAT return to HMRC - MTD in QuickBooks Online:

Also, in case you encounter any issues with your login credentials, I'd suggest getting in touch with the HMRC directly.

 

Keep me updated on how things turns out. I'll be around to help if there's anything else you need. Take care!

@BettyJaneB wrote:

Hi there, @maisonwhite.

 

I can get you pointed in the right direction on where you can reset your HMRC VAT ID and password and make it tax digital.

 

You'll need to log in to the HMRC Online Services to verify your credentials and reset your password. Once done, you can now start the process in making it tax digital. 

 

To give you complete details about the entire procedure, please refer to these articles: 

I've also included some references that you can read through for more insights about submitting a VAT return to HMRC - MTD in QuickBooks Online:

Also, in case you encounter any issues with your login credentials, I'd suggest getting in touch with the HMRC directly.

 

Keep me updated on how things turns out. I'll be around to help if there's anything else you need. Take care!

 

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maisonwhite
Level 4
‎July 18, 2019 11:01 AM

I used my PAYE HMRC tax ID instead of VAT when setting up Making Tax Digital. how can I reset my HMRC VAT ID and password for making tax digital.

I tried your suggestion. I have reset my password on my VAT gateway but QB still gives me the same message "We can't connect to HMRC" and does not give me the option to enter a new sign in gateway and password. When I disablle MTD in QB it suggests You may also want to disconnect QuickBooks from HMRC’s digital services. But there is no where in my HMRC VAT account to do this? I seem to be stuck!
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maisonwhite
Level 4
‎July 18, 2019 11:12 AM

I used my PAYE HMRC tax ID instead of VAT when setting up Making Tax Digital. how can I reset my HMRC VAT ID and password for making tax digital.

I think I have found the solution. I had to go into the Advanced section of "Account and Settings in QB and turn off the MTD connection. Then turn it back on again, it then went through the connection process correctly and seems to have worked although it still did not ask for a gateway ID and password so I am bewilderd how it managed a succesful connection as I have reset my password!
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John C
QuickBooks Team
QuickBooks Team
‎July 18, 2019 11:19 AM

I used my PAYE HMRC tax ID instead of VAT when setting up Making Tax Digital. how can I reset my HMRC VAT ID and password for making tax digital.


Hi maisonwhite

 

Are you referring to when you set up MTD on the HMRC website or within QuickBooks that you entered the PAYE ID instead of the VAT ID?

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maisonwhite
Level 4
‎July 18, 2019 12:41 PM

I used my PAYE HMRC tax ID instead of VAT when setting up Making Tax Digital. how can I reset my HMRC VAT ID and password for making tax digital.

I set up MTD correctly on the HMRC website. It was within QB that I incorrectly set the link to my HMRC PAYE account.

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TaliaI
QuickBooks Team
QuickBooks Team
‎July 18, 2019 12:57 PM

I used my PAYE HMRC tax ID instead of VAT when setting up Making Tax Digital. how can I reset my HMRC VAT ID and password for making tax digital.

Hello maisonwhite,

 

You can disconnect the MTD connection and reconnect, which will give you the option to login to HMRC again with the correct details. You can do this by going to the cog wheel > account & settings > advanced and selecting the option for Making Tax Digital. Select Learn how to disconnect, go through the steps of disconnecting and make sure to click on the link to the HMRC site to unauthroise QuickBooks. Once you have done this, select the same section in the settings menu and click Learn how to connect.

 

Thanks,

 

Talia

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