Hi @reed-rachel,
Allow me to share my thoughts on your question.
Tagging a transaction as no VAT shouldn't appear in your VAT report. It shouldn't show in boxes 6 and 7 as well.
Please check if you have transactions tagged as Exempt instead of no VAT. You can refer to this article Common VAT codes for reference.
If you're referring to a custom tax rate that you've created, check if it's set up correctly. Here's how:
- Click the Taxes tab.
- Click the Edit VAT drop-down menu.
- Select Edit rates.
You can confirm the type of tax rate you've created on this page, and make changes if necessary.
Please feel free to leave a comment below if you have any other questions or clarifications.