Hello there, Kathy.

Great having you join us here in the Community and share your concerns. I'd be delighted to assist you so you can seamlessly link your bank account to QuickBooks Online.

We can update your online banking credentials so the system can establish a new connection to your bank. You can disconnect and then reconnect the bank with the current link. Make sure to add, match, and categorize any pending transactions before performing the process.

Usually, if the bank changes its URL, it may take a day or more before the connection is restored when you start working.

Here's how:

1. Go to Banking.
2. Under Bank and Credit Cards, select your bank account.
3. Select Edit ✎.
4. Click Edit sign-in info.
5. Manually enter the user ID and password for your bank account.
6. Select Update.

Once you have linked your account, the latest transactions will be downloaded automatically. Your task is to simply match them with the existing entries in QBO. This ensures that you avoid duplicates and maintain an updated account. For a detailed guide, please refer to this article: Categorise and match online bank transactions in QuickBooks Online.

If you have tried all the options to match your bank's name and still cannot add it, you will need to request support from your financial institution. You can find detailed steps in Step 3 of this article. Find your bank or credit card account when you connect to online banking.

Also, I'd recommend reconciling your accounts every month. This is to effectively monitor your income and expenses, and detect any possible errors. For the step-by-step guide, refer to this article: Reconcile an account in QuickBooks Online.

Let me know how it goes in the comments below. If you have other banking concerns or inquiries about managing your transactions in QBO, I'm just around to help. Take care always.

Thank-you Lolly for help. Actually there are 2 category of the bank website that's cater for personal and business banking and the one link to the accant found to be personal one so it couldn't link into it. So I will wait for you to support me by adding the link into it so I can reconnect with the user n ID. 

Thank you so much again. 

Thanks for coming back, kathylim-pest-cr.

We can connect multiple businesses and personal bank accounts to keep your business information up to date in QuickBooks. If you are trying to connect your personal bank account to Online banking, just follow the steps below:

1. Go to select Transactions, then select Bank transactions (Take me there).
2. If this is the first bank account you’ve set up, choose Connect account. Or select Link account if you already created one.
3. Search for your bank. You can connect with most banks, even small credit unions. If you can’t find your bank but still want to add your transactions to QuickBooks Online, you can also manually upload bank transactions.
4. Sign into your bank by entering your banking username and password. Then select Continue.
5. Follow the on-screen steps to connect. Your bank may require additional security checks. It may take a few minutes to connect.
6. Choose any accounts you want to connect like, your savings, checking, or credit card. Then choose the matching account type from your chart of accounts in QuickBooks.
7. Select how far back you want to download transactions. Some banks let you download the last 90 days of transactions. Others can go back as far as 24 months.
8. Press Connect.

However, if you can't connect your personal bank account and try all the options matching your bank's name, or if your bank doesn’t appear, we can request support for your bank. Let me guide you on how:

1. Go to Transactions, then select Bank transactions (Take me there).
2. Click Connect account.
3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, select 'Still can't find your bank?'. You may need to scroll down the page to find this.
4. Enter your Bank name and Bank web address (URL) in the field provided, then press Request.

Once you can connect in the future, you can use bank rules to help categorize downloaded transactions. Here's the link for your reference: Set up bank rules to categorise online banking transactions in QuickBooks Online. You may also read these articles to learn more about online banking:

• How to use Online Banking, Connect Bank Accounts, and Review your Bank Feed in QuickBooks Online
• Online Banking Overview

Need assistance with managing your bank transactions or reconciling your bank accounts? Just hit the Reply button and I'll get back to you. 

Thanks for the manual but it doesn't work when the URL(link) of the bank is not correct. What QuickBooks has added is the one for Personal banking (stated for business) so even though password n account user ID entered also Danny link the account. Hence, I need QuickBooks to add the URL link as stated earlier n I HV sent to them few days ago but till now, nothing has been updated so I can't do anything to link my business account. What should I do to tell QuickBooks team to do it IMNEDIATELY? 

I understand the urgency of linking your business account, Kathy. Therefore, I'll provide further details on how you can ensure your financial data remains updated in QuickBooks Online (QBO).

You've already taken the necessary step by submitting a request to support your bank in QBO. Although we can't offer a precise estimate of when your bank will be linked, you do have the alternative of manually importing your transactions.

After the said process, review and categorise your transactions to put them in the correct accounts.

Additionally, I'd encourage you to reconcile your accounts in QBO regularly (every month). This way, you can monitor your income and expenses accordingly. 

I'm all ears if you have other banking concerns or questions about managing transactions in QBO. You can drop a comment below, and I'll gladly help.

Hi this problem is not solved. Please fix it immediately. Maybank2u does not have the ability to download transactions, so please do not suggest that. 

Hi this problem is not solved. Can we have an estimate when it will be fixed?

We can't offer a precise estimate of when your bank will be integrated with QuickBooks Online (QBO), ganvictor. However, we can provide an alternative method to keep your financial data updated.

While we anticipate the connection of your bank, you'll want to manually import your transactions. This is a two-way process where you need to download the data from your financial institution and upload them to QBO.

After the said process, review and categorise your transactions to put them in the correct accounts.

Also, I'd encourage you to reconcile your accounts in QBO regularly (every month). This way, you can monitor your income and expenses accordingly. 

I'm all ears if you have other bank connectivity concerns or questions about managing transactions in QBO. You can drop a comment below, and I'll gladly help.

Is easy at yr end. Just need to amend the correct URL as per my last email 

Hi team, any updates? Is anything being done to attempt to fix this? Appreciate the updates. We need this function to work critically

We understand how time-consuming of not having a precise estimate of when your bank will be integrated with QuickBooks Online (QBO), ganvictor. It can be challenging to keep your financial data updated in the meantime.

While we await the connection of your bank, you may need to manually import your transactions. This involves downloading the data from your financial institution and uploading it to QBO.

You'll want to get in touch with one of our Live Support Agents for further follow-ups on your request, and they can review the status of this issue.

After completing this process, it's important to carefully review and categorise your transactions to ensure they are allocated to the correct accounts.

Furthermore, I strongly recommend that you regularly reconcile your accounts in QBO, ideally on a monthly basis. This will allow you to effectively track your income and expenses.

I'm here to listen if you have any other concerns about bank connectivity or questions regarding managing transactions in QBO. Simply leave a comment below, and I'll be more than happy to assist you.

Actually, you don't need the bank to intergrade anything with your side. You just need to amend the URL we provide to you and it will be connected when we key in our username and password. What's so difficult at yr end to do this?? I don't really understand!! Frustrated after 2 maths of this discussion and stop asking us to do manually when it can done just a click. I m trait mad n thinking to cancel the subscription 

Just add this URL will do and don't keep telling us to upload the transaction manually.  https://www.maybank2u.com.my/maybank2u/malaysia/en/business/index.page

Thank-you

What has happened??  pls see the screenshot I HV attached here that the URL by QuickBooks is for personal account. We can't link it as the URL for business is different, which is   Canhttps://www.maybank2u.com.my/maybank2u/malaysia/en/business/index.page

Can you all quickly fix it??

Differentiate both Personal and Business URL if Maybank.

1. This is the URL of Maybank Personal account which is correct by QuickBooks. Screenshot attached

https://www.maybank2u.com.my/home/m2u/common/login.do

2.Below is for Business URL under May bank

https://www.maybank2u.com.my/maybank2u/malaysia/en/business/index.page

I hope this is clear enough for you guys and please fix it IMMEDIATELY~ 

Managing a business banking account to integrate with QuickBooks must be a long process to make, kathylim-pest-cr. I recognize the urgency in getting this updated, and I appreciate you sharing screenshots about the differences in the Maybank's URL website link.

Since QuickBooks is dependent on the information set up by your bank, it's best to request support from your financial institution to have a real-time investigation of this issue and allow updates to reflect in the QuickBooks Online program. To do this:

1. Go to Transactions, then select Bank Transactions.
2. Select Connect account.
3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, select 'Still can’t find your bank?'.
4. Enter your Bank name and Bank web address (URL) in the field provided, then select Request.

Also, you can seek timely updates and details from them to verify changes in your bank's URL website link. They can provide a precise estimate of when this will connect to the online account. Thus, you may follow Step 3 outlined in this guide for more detailed insights: Find your bank or credit card account when you connect to online banking.

Moreover, I'll be sharing these references to help you manage and categorise downloaded bank transactions: 

• Categorise and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

I'll keep this thread available, so you can always leave a reply below whenever you have additional queries about your business banking account. Just let me know anytime you need further help. Keep safe!

Hi,

All users linking Maybank is having this issue and cant reconcile and we can't upload manually as Maybank doesn't provide the formats you asked for. Are your engineers working on this asap?

This occurrence is currently our engineers' top priority, @foxhole.

We understand that this connectivity issue has caused a great deal of inconvenience for you and others. I want to inform you that it happened due to a blockage from the Maybank, which caused our system to malfunction. Rest assured that our banking team is working closely with our engineers to resolve this as soon as possible.

If you haven't contacted our support team yet, I suggest you do so. This way, you'll be added to the affected list and notified of the progress as soon as they become available.

Before that, check out our support hours so you’ll receive responses quickly. Then, follow the steps below to connect with us:

1. Open your QuickBooks Online (QBO) account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. You can enter “MayBank connectivity issue” in the field.
5. Tap Continue.
6. Click Start a chat.

Since you mentioned that Maybank doesn't provide the formats for uploading transactions, you may consider using a converter tool as a workaround. This way, you can generate a supported file, and you're able to import it successfully into the program.

You can visit our Apps Center to find a tool or simply go to your Apps menu within your QBO account.

These resources contain detailed instructions and insights about importing bank transactions:

• Common errors for importing bank transactions using CSV
• How to upload transactions manually in QBO

Once everything is good, you can start reviewing and categorizing your entries. This will ensure transactions are accurate for smooth reconciliation.

Please know that I appreciate your effort and patience. If you need additional assistance operating your transactions, get back to this page at any time. I’ve got you covered, @foxhole.

There is No blockage from Maybank if your URL is correct. I noticed that the URL of Maybank-Business is under the main page of Personal Account only when there is another BUSINESS button has to be clicked before we can enter our Username and Password. As my screenshot you you earlier to differentiate the 2 URL. I HV done the precess of requesting the correct URL in QuickBooks for 3 times providing the correct URL earlier but to no avail. So please handle with your internal dept to fix this matter quickly. There s nothing to do with Maybank now when the correct URL is not identified. For sure there s a rejection with no linkage when we enter the business account User ID n password in the Personal Account page. So please be clear on this matter n fix it. It should be fast. Thank-you. I m losing patience.. 

Here I HV sent the request of the correct URL and I did a few times so far but to no avail of shut outcome that QuickBooks is handling this. !!!!!!!!!!