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T
Trueburton
January 21, 2022
Question

Restoring a company file

  • January 21, 2022
  • 1 reply
  • 7 views

I was having issues with my company file after transferring from desktop. It was suggested by a QB tech support that I wipe the file and transfer again.   After wiping it won't let me import the desktop file because I had already made an E-pay on that company file. I have been trying to get back in touch with QB and filed a request with Data Systems but they have not been too quick to help.

 

Anyone have any advice or ideas?  

1 reply

T
TrueburtonAuthor
January 22, 2022

this is the response I get. There needs to be a way to work around this. I have deactivated payroll services on both desktop and online but that didn't help. I am desperate for someone to help me. 

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
January 22, 2022

Did you migrate data from QBD US version to QBO US version?

LieraMarie_A
LieraMarie_A
Level 8
January 23, 2022

I've purged it multiple times. I've done it incognito as well. There is still some information in the file. And it won't let me export the file because of the error message I mentioned earlier.

 

Still need help with this. 


Hi there, @Trueburton. It's our priority to ensure you can move your data to QuickBooks Online.

 

Since you're still getting the same issue, I encourage reaching out to our Customer Care Support Team team. This way, a representative can perform further troubleshooting to ensure you can transfer your data. You can follow the steps provided by Charies_M above on how to reach them.

 

Alternatively, if you would like to create a new company file, you can cancel your subscription and start a new subscription.

  1. Sign in to your QuickBooks Online account.
  2. Go to Settings ⚙, then select Account and settings.
  3. Select Billing & Subscription.
  4. Select Cancel.
  5. Follow the on-screen prompts to complete the process.

 

Then, visit the QuickBooks homepage and sign up for a new account. You can use the same user ID and password that you did previously.

 

You're always welcome to post if you have any other concerns about account management. We're here to help. Wishing you and your business continued success.

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