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Katie B
Moderator

How to contact Support by Email

When you're facing an issue, it's natural to want to reach out to QuickBooks for help. While we don't have an email address for you to contact, we do have other ways for you to get help. 

 

In this Global Community, our Product Experts answer questions for customers using QuickBooks Online Global version in Africa, Asia, Europe, North America, and South America

If you’re using QuickBooks Online products in USA, Canada (English & Français Canadien), Australia, or the UK, each has a dedicated region-specific Contact Us page and Community to help with your questions. You can also check or change your region by clicking the flag in the top right corner of this page.

 

To get the right help, avoid missing emails, and protect your information, the best way is to work with a QuickBooks Online product expert from within your account.

 

Global product customers can easily access support directly from within QuickBooks Online. Simply use the Help function to get the help you need. Read the step-by-step instructions to contact QuickBooks Online Support in our help article. Or, search for self-help articles and find our web-based Contact Us information at the bottom of our QuickBooks Support page.

 

For more complex issues, our QuickBooks Experts may need to launch an investigation. They'll reach out to you directly via email, using the address associated with your QuickBooks Online account. They may ask for additional examples or information, provide updates on their progress, and let you know when they've found a solution.

 

Give this post a ‘Cheer’ if it helped you.

Still have questions? Hit reply, add your question or comment, and one of our Product Experts will respond!

Solved
Best answer November 08, 2024

Best Answers
Katie B
Moderator

How to contact Support by Email

If you‘re experiencing a blank screen when trying to chat with support in your QBO browser, here are a few troubleshooting steps to check for browser issues first. 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, go to the Help menu to contact support via chat. If you're able to connect, return to your default browser and clear your cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

View solution in original post

MariaSoledadG
QuickBooks Team

How to contact Support by Email

Could you please tell me where you downloaded Turbo Tax? In QuickBooks, when you purchase a product and once your order is processed, you should receive an email containing your license and activation keys. I’m here to help you find that information so you can get started with TurboTax right away.

 

If you haven't seen the email yet, please check your spam and junk folders, as it might have ended there. If you still can't find it, I recommend reaching out to the TurboTax support team. They’re equipped to assist you and can provide detailed guidance since they have access to all the necessary tools and resources.

 

To help you with moving your data to Turbo Tax, check out this helpful article: How Do I Import QuickBooks Data Into Turbo Tax Business?

 

Additionally, I’ve included a great resource with instructional videos to help you get started with QuickBooks Online: Get Started With QuickBooks Online.

 

Let us know if you have any other questions or concerns when using Turbo Tax with QuickBooks We'll always be right here to help.

View solution in original post

5 Comments 5
Katie B
Moderator

How to contact Support by Email

If you‘re experiencing a blank screen when trying to chat with support in your QBO browser, here are a few troubleshooting steps to check for browser issues first. 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, go to the Help menu to contact support via chat. If you're able to connect, return to your default browser and clear your cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

jerryatkin
Level 1

How to contact Support by Email

I purchased Turbo tax for Mac online.

It doesn't download and asks for all kinds of keys, passwords etc, that I don't have and therefor can't use the turbo tax for Mac that I purchased

HELP

[name removed]

(removed) and [email address removed]

MariaSoledadG
QuickBooks Team

How to contact Support by Email

Could you please tell me where you downloaded Turbo Tax? In QuickBooks, when you purchase a product and once your order is processed, you should receive an email containing your license and activation keys. I’m here to help you find that information so you can get started with TurboTax right away.

 

If you haven't seen the email yet, please check your spam and junk folders, as it might have ended there. If you still can't find it, I recommend reaching out to the TurboTax support team. They’re equipped to assist you and can provide detailed guidance since they have access to all the necessary tools and resources.

 

To help you with moving your data to Turbo Tax, check out this helpful article: How Do I Import QuickBooks Data Into Turbo Tax Business?

 

Additionally, I’ve included a great resource with instructional videos to help you get started with QuickBooks Online: Get Started With QuickBooks Online.

 

Let us know if you have any other questions or concerns when using Turbo Tax with QuickBooks We'll always be right here to help.

rsuba
Level 1

How to contact Support by Email

Hi pls let me know how do I get assistance for product training..thanks

MsNorthPND18
QuickBooks Team

How to contact Support by Email

We'd be happy to assist you, how to get assistance for product training on QuickBooks Online (QBO) Certification is available to you, Rsuba. You can find answers to common questions using the Help panel in your product. If you can’t find the answers, you can also connect with an expert for your product.

 

You may log in and check out these modules below so you can start your training:

 

This article discusses the most asked questions about the certification: QuickBooks Certification program.

 

Know that we got you covered if you have any other questions or concerns. Just let us know by leaving a reply below. Cheers to continued success.