Hi there, flooringtechllc.
You can consider reviewing your account if the payment date has been updated and the payment is scheduled for a future date.
You can follow these steps on how to check:
- Go to the Gear icon. Then, select Subscription and billing.
- Look for your subscription.
- Check the subscription date if the payment will be due the next month.
Furthermore, you can log out and then log back into your account if you still encounter the same thing.
Perform browser troubleshooting steps if your QuickBooks Online (QBO) account remains inactive after logging out, as cache-related issues can sometimes cause incorrect loading.
As a result, this has caused your employee's tax details unable to be added successfully. Here are some common steps that can resolve unexpected results in QBO:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If you can successfully log in using a private browser, go back to your regular browser and clear its cache . If not, you can use a different supported browser.
Moreover, you can reach out to our contact support if your account is still inactive after the browser troubleshooting steps.
Furthermore, you can refer to this article on how to manage your users in QBO: Add and manage users in QuickBooks Online
Feel free to comment if you still have concerns about your account. I'm always here to help.
