Amex not syncing with quickbooks

Thanks for posting here, @CJ_Aus,

I want to share some information about this error you're getting. This is usually caused when QuickBooks is unable to connect with your bank because of undergoing maintenance or have server issues.

To resolve this, try refreshing the bank connection. Use the Update button to sync bank transactions into the system automatically.

Next, sign-in to the bank website and see if there is an ongoing maintenance. We need to make sure everything is working on their end.

1. If you're unable to sign in, reach out to your bank or credit card company about next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

See this link to learn more about the error 105 and how to fix it: Connect bank and credit card accounts to QuickBooks Online

Let me know what happens after trying out the steps. I'll be waiting for an update from you so I can help you further anytime. Have a good one!

Thanks Jen

I've tried all of those fixes within quickbooks with no joy.

as stated i can login to the Amex site with no issues at all

Thanks

Christian

Hi Christian,

In the hopes of trying to resolve this issue for you, I would like you to try re-connecting to your bank account.

To do this, please select the pencil icon when you select your bank account in the banking tab, then select Edit Sign In Info.

Proceed to put in your Amex account details and continue.

Sometimes all you need to do is enter your account details again and it will refresh the connection between your bank and QuickBooks Online.

Let us know how that works out for you.

Kristian. 

Hi Kristan

As per above message I'd tried this, however just in case I've just tested again with no joy.

Thanks

Christian

Thanks for bringing this one to our attention, CJ_Aus.

I appreciate you for performing the troubleshooting steps provided by my colleagues. The banking error 105 usually means there may be a problem on your bank's end. It's possible their website may be undergoing maintenance or have server issues causing online bank connection issues to QuickBooks. 

Since it's beyond 48 hours and the same thing happens, I'd suggest contacting our Customer Support. From there, they'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. Here's how:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Message an agent or Get a callback.

Feel free to visit our Banking page for more insights about managing bank feeds and reconciling accounts.

I'd like to know how you get on after performing the steps or contacting our support, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

Thanks just in a queue to do the live chat now, looks like no answer i'll need to try tomorrow.

Hi,

I have the same issue since last Friday, I can log in my Amex account with no problem, it must be some issue between quickbooks and amex. Could you please ask your tech team to fix this asap? 

Hi CH88. 

Thank you for letting us know. 

I took a look on our end and there's no recent incident with Amax been reported in AU region. 

So that we can better assist you, I would encourage you to contact our support team so we can look into this with you. Please see link below for contact details:

https://help.quickbooks.intuit.com/en_AU/contact

Thank you and please let us know if you require any additional assistance.

I spoke to support this morning & my fault was lodged and I was advised it’s now being looked into. Hopefully they are sorting this out 

FYI haven't heard anything back, I tried re-connecting mine tonight and it's now working

Yes, mine finally worked this morning too after a week since I had this issue. Thanks for letting me know.

Sorry for hijacking this topic, but I thought you might like to know that QBO has archived (aka censured) the Macquarie Bank Feed thread.

yeah saw that i got a message from them saying i couldn't post case numbers (fair enough) and that my post was removed, however the whole thread's just disappeared...

I had the same issue.  Did all the "fix" suggestions myself before coming here and none of them worked. Called customer service from the chat.  Logged a problem after being on the phone for 1 hr+.  Never heard back on my case.  5 days later amex "worked" for 2 days and for the past 7 back to "Try again later".  This is NOT an AMEX issue as has been pointed out by several people - we can log into AMEX no issue.  Something is wrong with Quickbooks and nobody is addressing the issue clearly.

Thank you for following up in this thread, PatAdv.

As mentioned by my colleague Jen_D, this usually caused by the bank system that is undergoing maintenance.

Here's how you can update your bank's connection manually:

1. Log in to your QuickBooks Online Account.
2. Go to Banking on menu.
3. Then click on Update at the upper right.

This will help refresh your bank's connection into QuickBooks.

If you still see the error, wait for 24 hours and update again. Otherwise, you can reach our support team to help you connect your bank properly.

Let me know if you still have questions or clarifications about banking. I'm always here to help. Have a great week!

Hello!

Just wanted to add to this thread. I had this issue all throughout April. I did all of the troubleshooting steps outlined in this thread AND spoke to a QBO support member. The integration worked for 1 day back on May 4th and has not worked since. This integration has practically been broken (for me) since March. What is going on?

Wow - this is EXACTLY what happened to me too.  It worked again after being broken for a while for ONE DAY in May.  And now it is broken again for 13 days!  There is NO possible way a team of people older than 3rd graders could possibly be taking this long to FIX something so SIMPLE.  It makes you wonder if Quickbooks is even adding correctly when it is WEEKS and they tell everyone they have a TEAM OF PEOPLE WORKING AROUND THE CLOCK on fixing it.  B*S**t.

I've had all the same issues. And yes - it also updated on May 4, but not again since then. Patiently waiting for QuickBooks (QBO) to fix whatever syncing issues they have.

Hi MEgger!

I understand that you need to download the Amex transactions to QuickBooks Online. Let me share some details about it.

As mentioned in this thread, the American Express connection is working fine. However, I would suggest you contact our Support Team so they can further investigate the issue you're experiencing.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "American Express".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose a way to connect with them.

In the meantime, you'll want to manually upload the bank transactions. This is another way to bring in the transactions into QuickBooks Online.

For more references in managing the transactions, please visit this page: Banking and transactions.

I'll be here if you need anything else. Take care!

AlexV - I saw your reply notification hit my inbox and saw your comment that the Amex connection is working fine. I just checked, and it is NOT working. I don't know where you got information that it's working, but the Amex connection is still NOT working.

100% Correct - IT IS NOT WORKING AND HAS NOT BEEN WORKING FOR WEEKS.  People also need to stop suggesting that we click "Update" in the upper right hand corner and other stupid comments.  We all know full well how to work the AMEX connection and to suggest we are so stupid as to not know how to operate this simple software (when it works) is insulting.  We have all tried to connect/disconnect/reconnect our accounts, daily go press the "Update" button, and we are all left wondering how such a simple connection could stump a team of professional engineers when a 3rd grader could probably create the code.  The AMEX website is not the problem either.  I have endured the pain of calling over to the foreign support desk 3 times now.  They try to tell you it's AMEX's fault when clearly i can log into the AMEX website and see my card without issue.  It is seeming more and more like this is a case of CORPORATE INCOMPETANCE AND BUREAUCRACY.  You can bet if the CEO of Intuit had this problem it would be a "TOP" priority with 3 developers in her office working on the case 24x7.

Same thing happened to me too! Synced last May 4 and not anymore since then. It's really getting frustrating now and QBO support is acting like there is no problem at all.

Hi Rose44,

Sorry to hear that your bank feed has stopped.

Can I please check, are you receiving an error message? 

Thank you,

Kay.

I have not been able to get QB to sync with Amex for over a month.  I have done all the suggested fixes as well and nothing has worked.  I tried the suggestion to delete the link and re-link, and now I can't establish the link at all.  This is not fixed, and as everyone else stated, it's not a problem with the Amex site as I can log on there fine.  The error I am receiving is OLSU1013...I am so frustrated I could pull my hair out...any help anyone can provide would be welcomed.

Thank you