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March 8, 2021
Question

Amex not syncing with quickbooks

  • March 8, 2021
  • 4 replies
  • 13 views

Hi

 

Since Friday I've been getting 105 errors with quickbooks and amex.

 

If i try to re-connect the account I get the following error - 

 

The American Express (Australia) site is down for maintenance.

Try connecting again in a few hours. (105)

 

If I logon to web banking with Amex that all works ok, so it's definitely a quickbooks issue.

Thanks

 

Christian

4 replies

Jen_D
Level 8
March 8, 2021

Thanks for posting here, @CJ_Aus,

 

I want to share some information about this error you're getting. This is usually caused when QuickBooks is unable to connect with your bank because of undergoing maintenance or have server issues.

 

To resolve this, try refreshing the bank connection. Use the Update button to sync bank transactions into the system automatically.

 

Next, sign-in to the bank website and see if there is an ongoing maintenance. We need to make sure everything is working on their end.

 

  1. If you're unable to sign in, reach out to your bank or credit card company about next steps.
  2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
  3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

 

See this link to learn more about the error 105 and how to fix it: Connect bank and credit card accounts to QuickBooks Online

 

Let me know what happens after trying out the steps. I'll be waiting for an update from you so I can help you further anytime. Have a good one!

CJ_AusAuthor
March 8, 2021

Thanks Jen

 

I've tried all of those fixes within quickbooks with no joy.

 

as stated i can login to the Amex site with no issues at all

 

Thanks

 

Christian

March 11, 2021

FYI haven't heard anything back, I tried re-connecting mine tonight and it's now working


Yes, mine finally worked this morning too after a week since I had this issue. Thanks for letting me know.

April 22, 2021

Sorry for hijacking this topic, but I thought you might like to know that QBO has archived (aka censured) the Macquarie Bank Feed thread.

CJ_AusAuthor
April 22, 2021

yeah saw that i got a message from them saying i couldn't post case numbers (fair enough) and that my post was removed, however the whole thread's just disappeared...

April 19, 2022

The short answer is that Quickbooks/Intuit closed my case without resolving it.  Amex is still working on it.  At the prices Intuit charges, they need to be more responsive. 

 

If your account(s) are "business accounts", not personal or corp., you should be ok.

 

If AMEX doesn't fix the issue I am closing my account and no longer going to recommend Intuit.  AMEX is 70% of all of my transactions :(

 

I have wasted at least 20 hours on this!!!!

September 24, 2022

0. Use Firefox or Chrome

1.  In QB banking, Re-enter you Amex username and password

2. Redo the text verification (usually have to do the text verification at least twice)

3.  Go to banking and hit update