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C
CJ_Aus
March 8, 2021
Question

Amex not syncing with quickbooks

  • March 8, 2021
  • 4 replies
  • 20 views

Hi

 

Since Friday I've been getting 105 errors with quickbooks and amex.

 

If i try to re-connect the account I get the following error - 

 

The American Express (Australia) site is down for maintenance.

Try connecting again in a few hours. (105)

 

If I logon to web banking with Amex that all works ok, so it's definitely a quickbooks issue.

Thanks

 

Christian

4 replies

Jen_D
Jen_D
Level 8
March 8, 2021

Thanks for posting here, @CJ_Aus,

 

I want to share some information about this error you're getting. This is usually caused when QuickBooks is unable to connect with your bank because of undergoing maintenance or have server issues.

 

To resolve this, try refreshing the bank connection. Use the Update button to sync bank transactions into the system automatically.

 

Next, sign-in to the bank website and see if there is an ongoing maintenance. We need to make sure everything is working on their end.

 

  1. If you're unable to sign in, reach out to your bank or credit card company about next steps.
  2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
  3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

 

See this link to learn more about the error 105 and how to fix it: Connect bank and credit card accounts to QuickBooks Online

 

Let me know what happens after trying out the steps. I'll be waiting for an update from you so I can help you further anytime. Have a good one!

C
CJ_AusAuthor
March 8, 2021

Thanks Jen

 

I've tried all of those fixes within quickbooks with no joy.

 

as stated i can login to the Amex site with no issues at all

 

Thanks

 

Christian

    R
    RCVQuickBooks Team
    QuickBooks Team
    March 9, 2021

    Hi Kristan

     

    As per above message I'd tried this, however just in case I've just tested again with no joy.

     

    Thanks

     

    Christian


    Thanks for bringing this one to our attention, CJ_Aus.

     

    I appreciate you for performing the troubleshooting steps provided by my colleagues. The banking error 105 usually means there may be a problem on your bank's end. It's possible their website may be undergoing maintenance or have server issues causing online bank connection issues to QuickBooks. 

     

    Since it's beyond 48 hours and the same thing happens, I'd suggest contacting our Customer Support. From there, they'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. Here's how:

     

    1. Click on the Help (?) icon.
    2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
    3. You'll be asked about your concern, and you'll need to enter and send it.
    4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
    5. Then, click Contact Us.
    6. Choose either Callback or Chat.

     

    To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

     

    Feel free to visit our Banking page for more insights about managing bank feeds and reconciling accounts.

     

    I'd like to know how you get on after performing the steps or contacting our support, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

    D
    david51
    April 22, 2021

    Sorry for hijacking this topic, but I thought you might like to know that QBO has archived (aka censured) the Macquarie Bank Feed thread.

    C
    CJ_AusAuthor
    April 22, 2021

    yeah saw that i got a message from them saying i couldn't post case numbers (fair enough) and that my post was removed, however the whole thread's just disappeared...

    A
    AsFarAsYouKnow
    April 19, 2022

    The short answer is that Quickbooks/Intuit closed my case without resolving it.  Amex is still working on it.  At the prices Intuit charges, they need to be more responsive. 

     

    If your account(s) are "business accounts", not personal or corp., you should be ok.

     

    If AMEX doesn't fix the issue I am closing my account and no longer going to recommend Intuit.  AMEX is 70% of all of my transactions :(

     

    I have wasted at least 20 hours on this!!!!

    A
    AsFarAsYouKnow
    September 24, 2022

    0. Use Firefox or Chrome

    1.  In QB banking, Re-enter you Amex username and password

    2. Redo the text verification (usually have to do the text verification at least twice)

    3.  Go to banking and hit update

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