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C
CJ_Aus
March 8, 2021
Question

Amex not syncing with quickbooks

  • March 8, 2021
  • 4 replies
  • 10 views

Hi

 

Since Friday I've been getting 105 errors with quickbooks and amex.

 

If i try to re-connect the account I get the following error - 

 

The American Express (Australia) site is down for maintenance.

Try connecting again in a few hours. (105)

 

If I logon to web banking with Amex that all works ok, so it's definitely a quickbooks issue.

Thanks

 

Christian

4 replies

Jen_D
Jen_D
Level 8
March 8, 2021

Thanks for posting here, @CJ_Aus,

 

I want to share some information about this error you're getting. This is usually caused when QuickBooks is unable to connect with your bank because of undergoing maintenance or have server issues.

 

To resolve this, try refreshing the bank connection. Use the Update button to sync bank transactions into the system automatically.

 

Next, sign-in to the bank website and see if there is an ongoing maintenance. We need to make sure everything is working on their end.

 

  1. If you're unable to sign in, reach out to your bank or credit card company about next steps.
  2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
  3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

 

See this link to learn more about the error 105 and how to fix it: Connect bank and credit card accounts to QuickBooks Online

 

Let me know what happens after trying out the steps. I'll be waiting for an update from you so I can help you further anytime. Have a good one!

C
CJ_AusAuthor
March 8, 2021

Thanks Jen

 

I've tried all of those fixes within quickbooks with no joy.

 

as stated i can login to the Amex site with no issues at all

 

Thanks

 

Christian

    S
    SpotlightBranding
    May 18, 2021

    Hi MEgger!

     

    I understand that you need to download the Amex transactions to QuickBooks Online. Let me share some details about it.

     

    As mentioned in this thread, the American Express connection is working fine. However, I would suggest you contact our Support Team so they can further investigate the issue you're experiencing.

    1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
    2. When asked by the bot, enter "American Express".
    3. Select I still need a human, then proceed with Contact us or Get help from a human.
    4. Choose a way to connect with them.

     

    In the meantime, you'll want to manually upload the bank transactions. This is another way to bring in the transactions into QuickBooks Online.

     

    For more references in managing the transactions, please visit this page: Banking and transactions.

     

    I'll be here if you need anything else. Take care!


    AlexV - I saw your reply notification hit my inbox and saw your comment that the Amex connection is working fine. I just checked, and it is NOT working. I don't know where you got information that it's working, but the Amex connection is still NOT working.

    D
    david51
    April 22, 2021

    Sorry for hijacking this topic, but I thought you might like to know that QBO has archived (aka censured) the Macquarie Bank Feed thread.

    C
    CJ_AusAuthor
    April 22, 2021

    yeah saw that i got a message from them saying i couldn't post case numbers (fair enough) and that my post was removed, however the whole thread's just disappeared...

    A
    AsFarAsYouKnow
    April 19, 2022

    The short answer is that Quickbooks/Intuit closed my case without resolving it.  Amex is still working on it.  At the prices Intuit charges, they need to be more responsive. 

     

    If your account(s) are "business accounts", not personal or corp., you should be ok.

     

    If AMEX doesn't fix the issue I am closing my account and no longer going to recommend Intuit.  AMEX is 70% of all of my transactions :(

     

    I have wasted at least 20 hours on this!!!!

    A
    AsFarAsYouKnow
    September 24, 2022

    0. Use Firefox or Chrome

    1.  In QB banking, Re-enter you Amex username and password

    2. Redo the text verification (usually have to do the text verification at least twice)

    3.  Go to banking and hit update

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