Transactions have not loaded for last 6 days

Hi there, everythingsqueak.

QuickBooks Online downloads the latest available transactions every night around 10 PM PT. Some banks may take a little longer. When you’re not getting the latest data, let's do the manual update by following these steps:

1. Go to Transactions > Banking.
2. Click the Update button.

Once updated, let's manually download to get the latest available transactions. Still on the Banking page, click the bank and hit Update. If transactions are still not downloading, you might want to manually upload your bank transactions.  

If you're still getting the same result, you'll want to sign in to your bank's website and check if there are notifications that need your attention. Also, try to open QuickBooks using an incognito or private browser to see if you're able to update your bank feeds. If it works, go back to your main browser and clear its cache. 

For future reference, read through this article to learn more about: What you'll need to do if you get a bank error or can't download transactions in QuickBooks Online. 

Feel free to message again if you have additional concerns. I'm always around to get back and help. 

I am having a similar error.

My credit card feed has not updated since the 28th of October (12 days), when I try to update or re-add the account, I get the following error.

Looks like the connection to 28 Degrees Mastercard (AU) isn’t available right now.

Try again in a few hours. (102)

I have spoken to my credit card company and they do not believe there are any issues with my account on their end.

Thanks for joining in this thread, J-J-M.

It's good to hear you were able to check with your bank and found there are no issues on their end. Usually, the error 102 you've received occurs when the bank's website has system maintenance or has server issues.

We'd recommend trying to edit your sign-in information too in QuickBooks Online. Here's how:

1. Click on the Banking or Transactions tab.
2. Click on the bank account, and click the Pencil icon.
3. Click on Edit sign-in information.
4. Manually enter your banks log in credential.
5. Click on Update.

Check if the transactions are updated or not. If the issue persists, we'd recommend contacting our Customer Care Team so they can check your bank connection in a secure form.  

In the meantime, you can manually upload your bank transactions using CSV file format. Here's an article for more detailed steps: Manually upload transactions into QuickBooks Online.

If you have other questions about QuickBooks, feel free to reply on this thread.

This problem persists. My 28 Degrees credit card has not been able to update since 28/10/2021.

None of the suggested remedies have worked.

The 28 Degrees hyperlink in "Quïckbooks Online" is different to the sites actual login page. The site linked from QBO opens a further page to actually log in (https://28degrees-online.latitudefinancial.com.au/access/login).

Perhaps using this hyperlink in the QBO "Link Account" module may fix this.

Thank you for following the suggested steps above, @Philip_G.

We're here to ensure everything is running and working seamlessly. I'd suggest disconnecting your bank and reconnecting it. Some banks have multiple names on our list. You can try logging in to all bank's extensions or links if there are multiple results when you search it by name. 

Please refer to these links for additional information: 

• Find your bank or credit card account when you connect to online banking
• What to do if bank transactions won’t download or there's a bank error

If it's still not updating your transactions, I'd suggest reaching out to our Customer Care Support team. This way, they can take note of your case and raise a ticket for further investigation if needed.

In the meantime, you can download an updated list of your transactions from your bank's website and upload them to QuickBooks using a CSV file. After you import your transactions in QuickBooks, you can review them in the For Review tab.

I'd be happy to see you again here in the Community. We're always here to help if you need assistance with managing bank feeds. Have a good one.

I too am still experiencing this problem (starting from the 28th of oct). 

I have tried all of the above suggestions still to no avail. 

Hi abr11,

I'm sorry to hear your bank feeds are not updating. If the troubleshooting steps provided in this thread have not resolved your enquiry, I would encourage you to reach out to our Support Team to create a case and have it escalated to our engineers for further checking. You can also contact them by:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information.

Also, you can check on this article for your future reference: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

We're always open here to help you, so please don't hesitate to visit us again if you need assistance in managing your bank transactions.

Exact same problem here.  Not working since 28 October.  QB was reporting Error 102, but now its reporting Error 105.

Thanks for bringing this one to our attention, SimbaMcSimba.

The banking error 105 usually means there may be a problem on your bank's end. It's possible their website may be undergoing maintenance or have server issues causing online bank connection issues to QuickBooks. 

To resolve this, try refreshing the bank connection. Use the Update button to sync bank transactions into the system automatically.

Next, sign-in to the bank website and see if there is an ongoing maintenance. We need to make sure everything is working on their end.

1. If you're unable to sign in, reach out to your bank or credit card company about next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

You can also read through this article for more insights on how to fix this : Fix bank error 102 and 105

Here's what you can do if you don’t see your recently downloaded bank transactions in QBO: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

Don't hesitate to post again if you have additional queries about connecting or updating your bank in QuickBooks Online. I'm always here to help.

Hi TirzahC, thanks, yes I have tried all of those solutions and reported the issue to QB Support on several occasions already.  The problem persists.  I'm guessing there has been some changes on 28 Degrees end and we're waiting on the Quickbooks Developers to update their code to successfully connect / pull transactions down.

Seriously. Intuit is a $183 billion dollar market capitalisation company .... the 28Degrees feed is still not working.

...... I'd hope someone from Intuit who has read this... again.... can escalate this with urgency rather than suggesting  .again... . " reaching out to our Customer Care Support team. This way, they can take note of your case and raise a ticket for further investigation if needed."

If you as an Intuit Representative  do not have the authority to escalate matters like this, perhaps tell us here.

Hi efg123,

We received multiple reports on 28 Degrees Mastercard connection and our banking engineers tried to establish communication with bank representative but no response. And still we are making our best efforts to troubleshoot further. As of the moment, 28 Degrees feed will not be supported in our products temporarily. I would recommend to contact our Customer Support Team to add your account and for you to receive a real time update for any progress on this issue. In the meantime, you can manually import your bank transactions in CSV file while we're working for a fix. 

Feel free to message us back if you need any help. 

Here's how you do it. I worked in Quality Assurance at Toyota. 

"We didn't realise this was going to be an extended problem, however because it appears to be a problem at the Bank end, we've contacted you as one of all accounts with a 28Degrees feed and to advise you that the only alternative is the CSV manual upload. Because of course you might not be familiar with this alternative".

If QBO doesn't do this, it is effectively hiding a known ongoing problem from everyone with a 28Degrees feed....... who have better things to do with their time than hunt down what is going on, and be lucky enough to find a reference to CSV upload buried in a long Support conversation.

What's going on with this please?

Please can you escalate/update this. Unfortunately 28 Degrees does not provide any facility to download transactions as a CSV etc and it's quite painful to have to type in the full transaction details (with more scope for error etc). This is one of the main reasons I signed up for QBO and I see that you are still advertising 28 Degrees as a supported institution when it's now been unavailable for three months. 

Hello peterjcat,

Thanks for joining in this thread. We always wanted to make sure that you'll be able to download your bank transactions in QuickBooks Online.

As suggested by Bowie, we'd recommend contacting our Customer Care Team so they can escalate the connection issue you have with 28 Degrees bank. That way, one of our customer support team can ask for your details in a secure form. Currently, our banking team is still working out a resolution with the financial institution and waiting for updates.

In the meantime, please manually enter the transactions in QuickBooks Online with the use of the statement or transaction history from your bank. You can check this link for a more detailed information on how to Manually add transactions to accounts in QuickBooks Online.

Feel free to reply to this thread if you need more help with QuickBooks Online. Have a nice day!

I have same error. How long will it take for intuit to solve this

I understand how important it is for you to get this resolved, @Eb30.

Let me get you to the right person who can assist you further about this issue.

To make sure you'll be able to download the latest transactions, I recommend getting in touch with our Support Team. They have the tools to check your account in a secure environment. 

Here's how:

1. Log in to your QuickBooks Online company.
2. Go to Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   
   

• Start a chat with a support expert.
• Call us. M-F, 8:30 AM to 6:30 PM, AEDT.

You may also consider manually uploading bank transactions to QuickBooks Online.

Feel free to reach us back if you still have other concerns about banking. I'll be here to help. Have a great day!

Ive been getting in touch with the “support team” for the last 6 months. Intuits engineers apparently cant sort it. Its an absolute joke!

Dont know what useless engineers they use but this shouldn’t take 6 months to resolve. If this isn’t sorted by end of FY, I’m leaving intuit, irrelevant of how much of a hassle it will be. Enough is enough!!

I honestly don’t know what we are paying for, not to mention no offer of compensation, all they say is to enter it manually, if thats the case what is the point of using QB? 

Ridiculous! 

Any update on this? Or has QB just given up?

If so at least have the courage to admit it Intuit! 

Hi abr11,

I understand how important it is to establish a bank connection in QuickBooks Online. Despite our efforts to resolve the bank feed connection with your bank, we regret to inform you that due to circumstances outside our control, we will be unable to restore the connection. This means that Coles, 28 Degrees and Virgin Money are no longer a supported bank for QuickBooks Online Banking connection. As a workaround, you can import your bank transactions in CSV format. Also, you may check on the Banking page to see the list of banks supported for connection in QuickBooks Online.

For your reference, you may check on this article: Coles and Virgin Money - Errors connecting to or downloading transactions.

Feel free to post again if you have any other questions. Thanks! 

To add to the above, I unlinked my Latitude 28 Degrees card last month and now can't re-link it. It's no longer available in the list. Disappointing experience.

I understand latitude has chaged their login portal recently, but this makes things difficult!

Hi tristanscifo,

I understand your frustration, tristanscifo. While we're unable to restore the connection for 28 Degrees bank, we are no longer supporting this account for automatic bank feed downloads. However, you can still import your bank transactions in CSV file format. We will update users if this becomes available again in QuickBooks Online. 

Feel free to post again if you have any other questions. I'll be around to help.