I appreciate you for letting us know you're experiencing the same, April F.

All the possible troubleshooting solutions were already shared in this thread. If the issue persists, I suggest calling our QuickBooks Support. This needs to be investigated in a secure environment as the nature of this issue includes bank information. Reach us out using this link: Contact us.

You might want to visit the following link to become more familiar with the features and functions of QBO: Help Articles.

It would be nice to hear this issue is resolved. Let me know if you have other QuickBooks questions and I'll be here to help. Wishing you a good one.

Hi!
I've been experiencing this error 189 too. I haven't been able to sync my bank transactions for weeks now. I tried to message via the real time messenger (from the link you sent) but it always tells me that the Chat is Unavailable at this time. Can you provide me a number to call please? 
This is causing a lot of inconvenience, hope it can be resolved asap!

Thanks.

Joining the thread to answer your error in syncing your bank transaction, Dawn88.

I know you've already called in but I'd still suggest getting in touch with our QuickBooks Support to have your incident ticket re-investigated. All account-related concerns need to be directed to our phone support for security purposes.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

Meantime, you'll want to manually import your bank transactions into the system. Just log in to your bank's website and then filter the dates you want download. Your bank may offer a few file formats. If possible, pick the QuickBooks Online data (QBO) format. These are formatted specifically for QuickBooks Online. You can also upload transactions from a CSV file. For a complete instructions on how to do this, you can follow the steps in this article: Import bank transactions using Excel CSV files.

I'd also like to leave a couple more articles for additional guidance and future reference:

• Common Errors for Importing Bank Transactions Using CSV
• Unmatch Downloaded Bank Transactions or Move Them to Another Account

Reply again or give us another visit in the future if you need anything else. I'll jump right back if you need more help with QuickBooks Online. 

Hi guys,

Received an email saying that the problem has been fixed. 

Both my accounts are able to connect to OCBC now.

Cheers.

The bank feed it has been very frustrating and when talking to the support line from QB, it was of no help. I am not able to connect and it has been 3 weeks and the issues are not resolved. Feedback was left on this 105 error prior to the online support chat and yet nothing has been done since 3 weeks ago till now. I am still encountering the 105 error. When it is time for month end closing, this is the most frustrating part. In the end, learn from OCBC that QB is not compatible with OCBC velocity so this explain why I have always been encountering this issues error issues.

I started getting such issues only last week. Prior few months have been OK. Not sure why this has popped up all of a sudden, and quite surprised (but also a bit relieved) that there are others facing this issue, even way back in January this year. Now...do I just wait it out and hope I'm able to connect again? Or do I raise a ticket? Or call in?

I'm here to share some information that can help you with resolving bank error, @ThePsychologyAtelier. 

Are you also having trouble with OCBC Bank? If so, you can try the troubleshooting steps provided by my colleagues in the thread. You can refer to this article for more information on what to do if you don't have the latest transactions in your QuickBooks Online (QBO) account: What to do if you get a bank error or can't download transactions in QuickBooks Online. That will show you how to update your bank info and how to resolve different bank errors in QuickBooks. 

If not, let me know what bank and error you're having so I can provide you with an accurate solution to this issue.

Once the bank error is resolved and you have the latest transactions, see the following article on how to put them in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.

Let me know in the Reply section below if you need more help resolving the error you have with your bank account. Keep safe and have a wonderful day!

This has been three weeks now and transaction piling. Not sure what QB is doing now. They should know what the issue exactly and inform or fix it. Keep beating about the bush doesnot help.

Even today i get this error, pls see attached.

I know this hasn't been easy to have connection issues between QuickBooks and your OCBC bank,BCS2020.

Bank error 105 occurs when there is ongoing maintenance on your bank or unable to establish a connection. This usually resolves within 24 hours. You may check with the OCBC Business account to see messages or notifications if something isn't working. 

Additionally, I suggest reaching out to our Support Team if this issue persists. They can conduct a proper investigation to see what's causing this error:

1. Click the (?) Help icon and enter Talk to a human .
2. When asked by the bot, enter "Error connecting OCBC bank".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose a way to connect with them.

Here's an article for more information on how to deal with Error 105: Fix banking errors 102 and 105.

Lastly, you may refer to this article to view various banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online

Let me know if you need further assistance with banking connectivity. The Community always has your back. Have a great day!

I really did not expect this answer from your side. This is very dissapointing quickbooks team. All you needed to do is to have your account connect to OCBC bank account and see the issue and fix. Then provide the solution to QB customers like me. 

Instead what you guys are trying to do is toss the issue to other party. Please take ownership and resolve it else let us know you cannot do it, then we can take a decision to switch to other applications. 

Need your answer by 4th August.

Hi there, @BCS2020.

I’d feel the same way if I’m experiencing connectivity issues while working. I also understand the inconvenience of waiting without the direct fix. I'll take it from here and route you to the best support available.

I can see how time-saving it would be if you’re able to link your OCBC bank account with QuickBooks. Please know that we truly care in helping our users get this matter resolved. Rest assured that our representatives are willing to help you.

If you’ve performed the troubleshooting steps above and the issue persists, I recommend contacting our Support Team. They have the tools to pull up your account and investigate why you’re unable to connect your bank account with us. You can also request for a ticket 

Here’s how:

1. Go to the Help (?) icon.
2. Select either of these to start: Assistant or Search.
3. Choose a way to connect with us: Start a chat or Call us.

Please know that our support hours starts by 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays.

In the meantime, you’ll want to consider manually importing the bank transactions into QuickBooks. If you’ll have duplicate transactions moving forward, you can exclude them.

If you're getting an error, you can check this reference for the lists of possible solutions you can perform: What to do if you get a bank error or can't download transactions in QuickBooks Online?

For future references, I’ve included these resources 

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you have other banking connectivity concerns, leave a comment below. Let me also know if you're experiencing hurdles after contacting our support team. Just remember, I'll jump right back in to this thread to assist you further.

I also have this Quickbook problem for 17days up to now,, Issue ticket was closed by Quickbook's assistant (Just say caused by OCBC maintenance as i remember).. Problem's still exist, there are many same issues like me,,, Please guide me if there is anyone who solve this problem,, Gave me a lot of stress at the moment 

Hey there, @User100000.

I wish you didn't have to go through all these hurdles when connecting your OCBC bank account with QuickBooks. I checked our resources and verified that this connectivity issue has been reported. Rest assured that this will be prioritized among other issues.

Currently, we have a high contact volume of both via phone and chat. Please bear with us and know that it’ll be our pleasure to help you.

I know you already reached out to our Support Team, however, it’d be best if you reach out to them again. This way, you’ll be added to the list of affected users so you’ll get notified of the progress. You’ll also receive updates or learn when a fix is available.

Here’s how:

1. Go to the Help icon.
2. Select the Search tab and click Contact Us.
3. Enter a brief description of your concern.
4. Select either Start a chat or Get a callback.

In the meantime, you can manually import your transactions via .CSV file. This is formatted specifically for the program. See this article for more details: Manually upload transactions into QuickBooks Online.

To learn how to connect your bank account using web browser, ios devices, or android ones, visit this reference: Connect your bank feeds using Open Banking.

Once everything is settled, you can review the transactions and reconcile your accounts so they always match your bank and credit card statements. Feel free to check out these references for the detailed process: 

• Categorize transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Shoot me a reply below if you have any other banking concerns apart from this connectivity issue. If you also need help with any other QuickBooks-related concerns, we're just around to assist you.

I have the same issue, can't sync with OCBC

I can share some information that can help you with syncing your bank account to QuickBooks, @JPNG08.

There's an ongoing issue with OCBC. Our customers are encountering an error when trying to sync their bank to QuickBooks Online (QBO). Our Product Engineering team is already aware of this and is now working on the connection between OCBC and QuickBooks Online. 

In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach them by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 75552. Here's how:

1. Go to the Help (?) icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our team.

Here's more information about the different types of support we offer and their availability: QuickBooks Online Support.

While we're still working on a fix, you can manually add the transactions to your QBO account. For detailed guidance on how to get the transactions from your bank, check the format, and upload it successfully, check out this article: Manually upload transactions into QuickBooks Online.

Once you've added these transactions, check out this article on how to put them in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.

Let me know if you have further questions about syncing your bank account. I'm always glad to help in any way I can. Have a great rest of the day!

i'm done. 6 months and still unresolved. im moving on but hey don't worry, im just 1 customer. won't dent your P/L at all

PSA just did a trial at another popular platform that's officially supported by OCBC. Worked right off the bat. Within 3 minutes, everything is connected

Which one?

Hi, 

I am facing the same problem. Unable to update OCBC bank feed, how to resolve this? Other than the generic reply of deleting cache, incognito mode and manual upload?

thank you and look forward to your fruitful reply.

Hello, YT5.

I appreciate your time in looking through the suggested replies by my colleagues. I'll share and reiterate some information about the OCBC connection issue. 

As what my colleague, MaryJoyD, mentioned, we currently have an investigation with the OCBC connection. The issue is that there are some changes in the banking website that affected the flow of transactions. 

Our engineers are currently working to fix the issue as soon as possible. 

If you haven't already done it yet, you'll want to reach out to one of our support agents. They'll add you to the list of affected users, so you'll receive updates and potential fixes about the OCBC issue. 

Here's how to reach them: 

1. Click the Help icon.
2. On the pop-up window, click the Contact Us button.
3. Type "OCBC connection issue" in the box, then proceed with Continue.
4. Click the Chat with us button.

After getting the fixes and successfully connecting your OCBC account, you can start managing your bank records for your books. Check out this article if you need help in the future: Categorise and match online bank transactions in QuickBooks Online. 

If you're ready to reconcile your transactions, I'll also include this article in case you need help sometime in the future: Reconcile an account in QuickBooks Online. 

Please bear with us as we're working to fix the issue with the OCBC connection. Please let me know if you have any other concerns regarding your records in QuickBooks. I'm here to help. 

Same problem no help.  Just the app run around showing same old messages.   looking for a new platform.

I hear you, @gary1969a.

I want to ensure this matter is addressed timely so you can get your latest transactions from OCBC Business Banking updated in QuickBooks Online (QBO).

As of this time, the investigation regarding the inability to connect your account and update your transactions in QBO is resolved but the ticket is remained open to keep tracking unexpected integration connection problems. Rest assured our engineering team and together with our banking team is aware and they've been in all hands working to fix this as soon as possible.

Assuming you've been added to the list of affected users, I still recommend contacting our Customer Care Support whenever you're free while the workaround is not yet available. To do so:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Unable to connect and update OCBC Business Banking in the What can we help you with? text area.
5. Choose to start a chat and get connected with our specialists online.

For now, I'm including this reference so you're able to use QuickBooks features you're entitled to: Help Articles in QuickBooks Online. Also, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions like how an account reconciliation is accomplished.

We appreciate your patience as we're working on this banking integration and connection error. Please let me know in the comments below if you have any other questions. Take care and stay safe!

It is November already and still no resolution. OMG!

Can I check if everyone has this solved? seems like I am having the same issue. If i know, I would not have used quickbooks and I am a new subscriber.