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I have synced my QBO and Expensify accounts but none of the Expensify data is showing up in QBO - what have I done wrong?

I had thought that the details of the receipts which had been SmartScanned would be transferred over to QBO... Has anyone successfully managed this?
1 REPLY 1
QuickBooks Team

Re: I have synced my QBO and Expensify accounts but none of the Expensify data is showing up in Q...

Hello Emily15

 

As Expensify is a third party app we can only give general guidance as we do not make the app we may have to advise you to contact them to resolve this.

Where have you checked in the product for the expense transactions.Also can we check are you looking on a desktop or at the phone app for QuickBooks Online? If you run an expense report do any transactions show as Expensify imports.Have you tried disconnecting and reconnecting the app integration? There are several plans with Expensify that have different functionality that could affect what you can import, we have included a link to the support page as well which also has their support page contact.Have you been able to sync this information in the past?

 

We welcome any Community users who use Expensify that may have had the same issue to join in the conversation with any tips

 

Thanks

 

Emma