Is anyone having issues with the QB app on an android phone?

Hi neil19

What is the issue you are experiencing?

Hi John

There is very limited functionality on the app, I can see a history but can't send invoices etc. I have tried uninstalling and reinstalling but this hasn't solved the issue.

Hi neil19

What happens when you attempt to send invoices?

There is no option to create and send invoices

Hello neil19,

We currently have a raised investigation for the December release of the Android app in which the dashboard is not displaying any activity and there is no + icon on the toolbar to create transactions.

Our engineers are aware and will be releasing a fix in the next update. In the meantime please use the browser on the phone or access QuickBooks on a desktop device.

Thanks :)

Is anyone else experiencing an issie with the Return button and decimal on the edit screen of a product?

I am unable to chamg e the quantity of aviation fuel, for example, to read XXX.Y litres........and I cannot edit the unit price and save it with a decimal?

It works perfectly on my iPhone and iPad but not on any Android device that I have tried....5 different devices?

Please assist?

I wish I could make it better, @KevinZA.

Since you're still unable to edit the unit price of a product in your mobile device, let's consider accessing your account via the web application. From here, you can go ahead and update the unit price of your item.

But if you're still unable to do so even after performing all those steps, I'd recommend contacting our Customer Care Support. They can pull up you're account, securely, and create a case or ticket ID to be submitted to our engineers for further investigation about this unexpected behavior.

1. Go to Help.
2. Tap Contact Us.
3. Enter Unable to edit the price of an item in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

Lastly, I've got you these helpful articles you can read for ideas to help manage your product and other related tasks: Manage Stock and Projects for QuickBooks Online.

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

I'm having a multitude of issues on android also with quickbooks online. I am tech savvy and frustrated. Have tried multiple browsers. Nothing works as it should at all. 

Hello there, @VoudouJuju. 

This isn't the kind of experience we want you to have using the QuickBooks Online (QBO) platforms. I also commend you for performing some of the troubleshooting steps to isolate the issues you have.

I'd love to hear more from you about the details of your concerns. You can share with me any error messages or notifications you've encountered while utilizing QBO through the app or web browser. I'll make sure to provide the exact resolution for them.

In the meantime, I'm adding this article to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes topics about account management, banking, and expenses. You can click the + More topics button to view other selections.

Please don't hesitate to click the Reply button below for the details of your concerns. I'm just around to help. Take care always.