Business account with Hsbc kinetic will not authorise a connection.been through steps many times, on a mobile device and app to app. Does anyone know what the problem is?

Did this work for you?

I can't get it to connect - have tried multiple times.

All is fine until I press "Accept" in Kinetic. It takes me to the quickbooks website on my browser instead of the app. Any ideas on what to do?

This procedure and the steps followed do not work, still cannot link the account to QB. Both HSBC Kinetic app and the QB are on the same mobile device.  

Hello there, tabletennis.

Let me route you to the appropriate support to help you with your concern.

As mentioned by GeorgiaC, you should be able to connect HSBC Kinetic to QuickBooks mobile app installed on the same device.

Therefore, I recommend contacting our Customer Support Team since you cannot link your bank with QuickBooks despite following the guidelines. They have all the necessary tools to thoroughly investigate your case and determine the most relevant resolution.

Here's how to connect with them using the web browser:

1. In your QuickBooks Online company, select Help (?).
2. Enter a topic or questions in the QB Assistant tab or choose Contact Us in the Search tab.
3. Determine how you would like to connect with us: Start a chat or Call us.

Moreover, you might want to review these resources for guidance on managing your transactions to keep your book accurate:

• Categorise and match bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you have additional questions when connecting your bank account or other related concerns in QuickBooks Online, click the Reply button to update us in the thread. We can always lend a hand.