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Level 1

Can anyone help with iZettle integration please - it won't connect for me?

I chose the QB Accounts from the dropdown menus that look correct but when I click save it gives this message 'Something went wrong with the configuration, please try again later. If the problem persists, please contact our support team.' I contacted their support and they said it was possibly to do with the VAT part - we don't pay VAT so I tried all the QB codes for zero VAT and all the codes for 5% Vat (I even created an iZettle 5% on QB as they suggested) but still no luck
QuickBooks Team

Can anyone help with iZettle integration please - it won't connect for me?

The integration between iZettle and QuickBooks Online is unavailable, user63666.


This might be the possible reason you're getting the error message. Therefore, I suggest setting up iZettle as a bank account, then manually record your sales in QuickBooks.


Here's how:

  1. Go to the Accounting menu. 
  2. On the Chart of Accounts tab, select New.co2.PNG
  3. Choose the Account and Detail types and then make iZettle as the name. 
  4. Click Save and Close


Once done, you can now create your transactions from the + New menu, or import an Excel CSV file in QuickBooks Online.


Additionally, it's a best practice to reconcile your account monthly to ensure it matches your iZettle statement. To learn more about this process, I encourage visiting this article: Reconciling An Account


If you have follow-up concerns about this or should you need anything else, please let us know. Doing so helps us to further assist you.

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