I understand the importance of maintaining smooth business operations with the Autotask app, Eddie. Let me route you to the appropriate support team to handle this issue.
I advise reaching out directly to the Autotask Support Team. They have the tools to verify and provide you with comprehensive details regarding Autotask users and any other queries related to their application.
For future guidance, you can refer to these resources to assist you in managing users in QuickBooks Online:
I'll be sure to give accurate information and resources if you require further assistance with QuickBooks integration or other related topics. Kindly reply to this thread so I can help you every step of the way. Take care.
