How to record Etsy refunds issued to buyers using "Etsy Connector by Intuit"

Hello there, HistP2605.

I'm here to share how QuickBooks imports your transactions.

Once you use the Sync with Etsy app, the app automatically enters and categorize each sale, refund, and fee. If the transactions didn't sync, we can update the connection manually. Here's how:

1. Click the Bookkeeping tab.
2. Select Transactions.
3. Go to Bank transactions.
4. Click Update.

From there, you can categorise the transactions. I've added this link as your guide: Categorise transactions.

You can always post a Reply whenever you have concerns about the categorisation process.

Hi Adrian, Thank you for your reply, but I'm using "Etsy Connector by Intuit". I can't see how this app syncs fee and refund data. All I can see is that is is syncing sales. Is this correct?

Thanks

I can share some information with Etsy and QuickBooks Online integration, @HistP2605.

To help you sync your fees and refund transactions, I suggest reaching out to the Etsy Customer Support team. They can help you with setting up your Etsy to sync all your transactions in QuickBooks Online (QBO). You can check out this support team link to reach out to them. 

Check out this article for more information about Etsy and QuickBooks Online integration guide. 

In the meantime, here's how you can record a refund from your customers and vendors based on different scenarios: Record a customer refund or supplier refund in QuickBooks Online.

Please know that you can always drop by here if you need any further help with your transactions. I'll be happy to assist you further. Have a wonderful day!