I'm here to help ensure your expenses appear in the QuickBooks Online (QBO) app, sophiedaniela. Let's update your data so you can stay on top of your business and have access to the latest company information.
For Android users:
- On your mobile device, select Menu ☰ and tap More Options ⋮.
- Click the Settings option and Refresh Data.
- Tap YES to confirm the action.
For iOS:
- Go to Settings and press the General option.
- Choose iPhone Storage, and select QuickBooks Online app.
- Tap Offload App to free up the storage in your device (it won't delete your data and documents).
Next, open QBO again and check your expenses. If the issue persists, uninstall and reinstall the app to start on a clean slate. On your mobile phone, drag the app to the Uninstall section and tap Yes to confirm the action. To install the app, see the following article for detailed instructions: How to download the QuickBooks Online mobile app.
In case you’re using an iOS device, we have an ongoing investigation about missing data such as chart of accounts, customers, and products. To rectify the issue, uninstall the current app version from your phone and install the latest one.
I also recommend contacting our QuickBooks Online (QBO) Care team so you can subscribe to the notification list to receive email updates. Alternatively, open your QBO account using a browser and perform your accounting activities from there.
For resources to guide you with managing expenses, categories, and resolving mobile app issues, click on each link below for detailed information:
If you need any further assistance navigating QBO or have other concerns or questions about expenses, leave a comment below. We're always ready to lend a helping hand.
