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Let’s perform some basic troubleshooting steps to get you back on track, simon62.
I've checked here on our end and there's no reported case about this one. We can change the data connection on your device. If you're connected to Wi-Fi, turn it off and use cellular data and vice versa. Then, open QuickBooks again and try to search for the expenses data using the Search field. If you get the same result, close and restart the app. Then, refresh the app by going to your settings. Here's how:
Also, make sure you have the latest app version installed on your Android device. If you have an outdated version, uninstall and reinstall it to fix the invoice issue. Just download the app again from the Google Play Store. Here's an article you can refer to for more details about QuickBooks Online mobile app. This provides you with information on apps that are available for download.
Would like some assistance recording other transactions in the mobile app? Let me know the details and I'll help you out. Have a great day ahead.
Hi,
Tried all your suggestions and it still does it.
I open expenses and the list is there. As soon as I try to start typing for a specific text in the search box, all my expenses disappear and the screen shows a message saying No results to display.
Thank you for getting back to us, @simon62. I'm determined to ensure you can find your expenses using the Search tool.
When typing in something in the Search field, pull down the screen to refresh the page. You can run this a few times. If it still displays no results, I'd recommend contacting our Customer Support Team. This way, they can further investigate this issue.
You may reach them through the app by following these steps:
You can check out our support hours and types to make sure we address your concern right away. I'm also linking this guide on entering, editing, or deleting expenses: Manage Expenses.
Please know that you're always welcome to post if you need assistance with handling expenses. Wishing you and your business continued success, @simon62.
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