Let's fix this right away so you can continue with your task, @michael-p-allen7.
I opened the QuickBooks Self-Employed (QBSE) app on my phone and uploaded a PDF file receipt and it's all good. In your case, when hitting the upload button the app closes immediately and then it responded that it crashed. We can perform some troubleshooting steps to fix issues with the application.
First, I suggest restarting the app. Then simply close it and reopen it. You can also power down and restart your device then run the QBSE app.
If it persists, we can clear the data that is stored in the app cache.
If this behaviour continues, please uninstall and reinstall the application.
Post again here if you have other concerns about QBSE and fix any issues while using the app. Anytime I can help. Take care always!
All steps completed, cleared data and cache, uninstalled app, reset phone, re installed but still the same, uploading images is fine but trying to upload a pdf. Shuts my app down completely :(
I'll route you directly to our support to sort this out swiftly, @michael-p-allen7.
Thank you for the update and for following the troubleshooting steps outlined by Jovychris_A above.
I'd recommend contacting our QuickBooks Self-Employed (QBSE) technical support. From there, they can help you on how to upload your PDF receipts to your account without any problem. Once fixed, you can now upload your receipts without a moment's delay.
Ensure to call them within our support hours to guarantee we address your concern quickly.
Additionally, you can forward JPEGs, PNGs, or PDFs receipt to QBSE by logging in to a web browser. Then categorise them to avoid duplicates and to make your books accurate. For the complete steps, check out this article: Forward receipt images.
Lastly, click these links below about how to handle reports, taxes, receipts, mileages, and fix duplicate transactions.
If you have follow-up questions with your receipts, just let me know by leaving a comment below. I'll be here to keep helping. Keep safe.