Hi there, embo-deli-com.
Thanks for reaching out to us here in the Intuit Community. Allow me to share information about the problem you’re experiencing using the QuickBooks App.
Our engineers have identified this as a known issue and are currently working to resolve it. I want to ensure you'll get looped into any updates about the progress.
I recommend you get in touch with our Customer Care Team. One of our specialists will gather your information in a secure environment and add you to the notification list.
Once the issue is resolved, we'll send an email to the affected users. The most up to date contact information can be found here:
- Go to Help at the top, then click on the Contact Us link.
- In the How can we help? window, enter contact support in the field box.
- Select Let’s talk.
- Choose a way to connect with us.
- Select Chat or Call us.
As a workaround, log in to your account using the web-browser. This should help you get back to business in no time.
Rest assured, I’ll update this thread when the permanent solution is available.
I appreciate your patience while we look into this. If there’s anything else I can help you with, reach out to me. I’ll get back to assist you further.
