Hello, adam-norman1984-.
We can perform troubleshooting steps to help fix the subscription issue in your mobile app.
When the application is not fully functional, it's recommended to clear its cache files. This is a helpful initial step to resolve any sort of issue.
Follow these steps if you're using an iOS device:
- Select the menu at the top right and then choose Help & Feedback.
- Click Refresh Data and Refresh.
For Android devices:
- Select the menu at the top right and choose Settings.
- Press Refresh Data and choose Yes.
In your Phone Settings:
- Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
- iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.
Once refreshed, restart your mobile phone, and check if its still saying not subscribed on your mobile app. Just in case the issue persists., uninstall and reinstall the QuickBooks Online mobile app. Let me share this article with you for additional reference: Mobile App FAQs.
Should you need any assistance managing your QuickBooks Online Mobile app subscription, I'm available here to help any time. Have a great day!
