Hello All
I was given access temporarily to a client's data before formally being provided with the accountants access which is still to happen.
I accessed QB Online (I thought this was the product they had) and could only see a dashboard with zero activity in each tile. QB was also hanging badly and wondered if it was some kind out outage?! There was no sidebar with the various ledgers and report options etc. It was blank.
Anyway, support asked me to clear cache etc or try a different browser (although it was fine the day before with a different client - could this actually be the issue??). I was unable to do this at that time as the client was gone.
Some time later they texted a screengrab of the APP that they use!! Does the app speak to online version or should I be accessing on the app rather than online via QB website?? Or could it be that I have chosen, say, Online rather than Self-Employed (what error would this show??).
Is this the reason I am having an issue or is it likely to simply browser/cache issue as advised??
RB