I appreciate for pointing out this issue to us in connecting HSBC Kinetic . At this time, I'll point you in the right direction for support, LisaP4.
We currently have an open investigation about the banking connection of HSBC Kinetic. Our engineers are actively working on the issue resolved as soon as possible. With that said, I suggest contacting our Technical Support team for assistance. They can add your account to the list of affected users and ensure you're in the loop about the investigation's status and resolution. Please take note of the support hours so we can address your concerns on time.
Please note the support hours so we can address your concerns on time: QuickBooks Online Support.
For details about bank connection, check out this article: Connect your HSBC Business Current, Savings accounts, and Credit Cards in QuickBooks.
We appreciate your patience while we look into this. Please don't hesitate to notify me if you need further assistance connecting your bank HSBC Kinetic. I'm here to lend you a hand anytime.
Thanks for reply. I tried to contact support team requesting a call back, but the format asked for doesn’t permit me to put my UK mobile in the telephone section! So I just gave up because it was too much hard work and just thought if I gave you a week or so you’d probably have fixed it....I live in hope...have waited over 9 months so a little while longer won’t hurt :tired_face:
Thanks Lisa, usually the phone format requires the first number to be dropped (i.e. 077 becomes 77), you can also reach this team directly on 0808 234 5337 or you can begin a chat with them here.
Still having troubles connecting QB to HSBC kinetic app.
It comes up with and error message at the last step
I've checked with my resources and have not found any similar error issue with yours.
In this scenario, since the issue persists, I suggest contacting our Customer Support team. One of our agents will be able to pull up your account and check the issue you've encountered.
These instructions are also available from our guide for your convenience: Contact QuickBooks Online support.
I've included some articles in case you need some ideas about how to handle downloaded transactions, like excluding duplicates, as well as importing bank data manually:
I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.
Let me share an update about the connection issue between HSBC Kinetic and QuickBooks Online (QBO).
For the time being, based on our records, the investigation of the connection issue between HSBC Kinetic and QBO is already closed and resolved.
The HSBC Kinetic is purely a mobile app to mobile app experience. Its bank feed connection only works when you connect it from the QBO Mobile App, not via a web browser. With this, you can either create transactions manually through the + New button or upload via a CSV file instead.
Once your transactions are recorded in QBO, you'll have to categorise them accordingly. This way, you can keep your financial data accurate and updated.
Also, I encourage you to reconcile your accounts regularly (every month). This helps monitor your income and expense transactions and detects any possible errors accordingly. You may want to check out this article as your reference to guide you in doing or fixing a reconciliation in QBO: Learn the reconcile workflow in QuickBooks.
Let me know if you have other banking concerns or questions about managing transactions in QBO. I'm always ready to help. Take care, and I wish you continued success.
I've followed your instructions, download QBO mobile app, but when I click +New then click accept button, it let me open a page in browser on my mobile and shows a black page 'It's not possible to complete this request from a desktop device.' It seems jump to a wrong page when I click the accept button.
Hello Eric He, thanks for posting on the Community page, please can you try
refreshing the date in the app see if this resolves It for you
1. Go to menu (three lines going down in a line) and tap Help & Feedback
2. tap Refresh Data. Note: A message appears "Caution. If there was a problem getting your latest Quickbooks \Online data, you can refresh it now. It may Take a few mintues"
3. Tap Refresh to confirm
1. Go to Menu (three lines going down in a line) then tap More options (three dots going down in a line).
2. Tap Settings then Refresh Data.
3. Tap YES to confirm
I appreciate the update, Eric.
Let me point you in the right direction so you can connect your HSBC Kinetic bank account to QuickBooks Online (QBO).
I appreciate you for performing the troubleshooting steps provided by my colleague. Since the issue persists, I'd recommend getting in touch with our customer support team. This way, they can initiate a screen-sharing session in a secure setting to identify the cause of the issue and provide a resolution. They can also raise an investigation if necessary.
After connecting your bank account, QBO automatically downloads the most recent transactions. It searches for and attempts to match them with the ones you've entered into QBO. You'll have to review your transactions and categorise them into the correct accounts.
Feel free to reply if you have any follow-up questions about online banking. We're always here to assist you further. Have a great day ahead!