Cancelled lost bank card and now when I log into QB self-employed it asks me to update payment info

Hello, @lornaandbilly-go.

Thanks for reaching out to us here in the Community. I'm here to help make sure that you can locate your QBSE account and update your payment info.

A typical browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results. To start with, let's log in to your QuickBooks Self-Employed account using a private browser and see if your QBSE account was there.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

​​​​​​​​​​​​​​If it works, clear your browser's cache to speed up the loading process of the QBSE website and for the system to start fresh. Otherwise, you can use a different browser. 

However, if the troubleshooting steps above don't work, I'd recommend contacting our Customer Support Team. They have tools that can check your account and help you update the payment info so you can go back to your business.

To reach them follow the steps below:

1. Select Assistant from the top bar.
2. Enter Talk to a human. 
3. Then choose your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback. 

For more information, see this article: Contact QuickBooks Self-Employed Support.

Also, you can refer to this article on how to update your payment info, view your subscription details, and make changes to your billing address: Update your QuickBooks Self-Employed billing and subscription details.

Stay in touch if you have other concerns with your account by leaving a comment below. We're always glad to help in any way we can.​ Have a great rest of the day!

Thanks, I canm access my SE account on my laptop and all is working on there, but I cannoy access on my mobile and thi sincs is what I have been using.. so stressful not being able to access since I cancelled by bank card on Saturday

Thanks for the quick response, @lornaandbilly-go. Let's work together to isolate the issue of why you're unable to access your account in the QuickBooks Self-Employed (QBSE) mobile app.

I'm here to ensure that the Receipt Snap feature works without issues. I suggest uninstalling and then reinstalling the mobile app. It allows you to use the app on a clean slate.

Please follow the steps below to proceed:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

Once done, visit these links to reinstall the QBSE mobile app:

• For Android devices, you can access the QuickBooks Self-Employed: Mileage Tracker and Taxes via the Google Play Store.
• For iOS devices, you can download the QuickBooks Self-Employed Mileage and Expense Tracker via the App Store.

However, if the issue persists, I recommend reaching out to our Technical Support Team. They'll be able to do further investigation into this behavior and can open an investigation ticket if necessary.

In addition, feel free to visit our website to get some tips and other resources for future references: Self-help articles.

Please let me know how it goes in the comment section below. I'm only a post away should you have any additional questions or concerns. Keep safe, lornaandbilly-go!

Hi, thanks for the comment and the advice. Unfortunately that hasnt worked ethier after reinstalling the QBSE from andriod play it still does the same