Hello, @lornaandbilly-go.
Thanks for reaching out to us here in the Community. I'm here to help make sure that you can locate your QBSE account and update your payment info.
A typical browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results. To start with, let's log in to your QuickBooks Self-Employed account using a private browser and see if your QBSE account was there.
Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
ββββββββββββββIf it works, clear your browser's cache to speed up the loading process of the QBSE website and for the system to start fresh. Otherwise, you can use a different browser.
However, if the troubleshooting steps above don't work, I'd recommend contacting our Customer Support Team. They have tools that can check your account and help you update the payment info so you can go back to your business.
To reach them follow the steps below:
- Select Assistant from the top bar.
- Enter Talk to a human.
- Then choose your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.
For more information, see this article: Contact QuickBooks Self-Employed Support.
Also, you can refer to this article on how to update your payment info, view your subscription details, and make changes to your billing address: Update your QuickBooks Self-Employed billing and subscription details.
Stay in touch if you have other concerns with your account by leaving a comment below. We're always glad to help in any way we can.β Have a great rest of the day!
