Let's ensure to address your issue by directly connecting you with our live support team, Kendall.
Since this is a public forum, I highly recommend that you get in touch with our live experts. They have the tools to securely access your account and further investigate the root cause of your concern.
You can reach out to them by following these steps:
- Sign in to your QuickBooks account.
- Select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
Please refer to this article to know the availability hours of our live experts to assist you: Support Hours.
After retrieving your transactions, you can also personalise your invoices to align with your specific business requirements.
Feel free to reply to this thread if you need further assistance.
