Does anyone know how to update SMTP on my invoice sending settings? I set this up in 2019. It is not a current feature and I cant see how to update sender domain

Hi there, jonnie.

Thank you for reaching out. QuickBooks Online uses Intuit's email servers to send invoices, estimates, and other customer-facing emails. We have no option to configure our own SMTP server or use third-party email services directly. However, we can change the "From" email address that appears on invoices by updating the Customer-facing email.

Here's how: 

1. Click the Gear icon.
2. Go to Account and settings.
3. Select Company.
4. Scroll down to Contact Info.
5. In Customer Email, hit Edit.
6. Change email address, click on Save

Additionally,  You can connect a Gmail account to send invoices through Gmail. To do this, when creating/sending an invoice, click the From dropdown above the customer's email in the preview window. Hit on Add, then enter your Gmail account.

Please click on the link for more information: Send an invoice from your Gmail address in QBO.

If you have any further questions, don't hesitate to let us know. We're here to help.

This is ridiculous. You are telling me a feature is not available when I have tried over and over again to tell you and show you it is already set up on my account.

I need to change it because my company name and email has changed. 

Instead of telling me is it not possible could you please ensure someone who actually understands the issue replies to me please. I am annoyed becuase of how long I have now spent trying to fix this.

Hi there, Jonnie.

I appreciate you providing the screenshot, as it helps clarify exactly what you're trying to update. I understand how frustrating this has been for you, especially considering your previous setup allowed for the functionality you’re describing.

From the details shared, it appears that QuickBooks Online's current process for sending invoices now relies on Intuit’s email servers, which no longer support custom SMTP configurations directly. I know this change can feel restrictive, but QuickBooks does offer options to adjust your sender email address or connect a Gmail account to ensure invoices reflect your updated company name and email address.

Since you mentioned that you had this setup working before, I suggest reposting your concern in the Intuit Developer Community, where members can provide guidance on email configurations and other related settings, such as sender domains and server settings.

To post your concern there, here's how:

1. Visit the Intuit Developer Support website.
2. Select your QuickBooks product.
3. Click Ask a Question and follow the prompts to post your query.

Let us know if there’s anything else on your mind you’d like to address.

@jonnie jensen 

QB Desktop or Online?