Does anyone know how to update SMTP on my invoice sending settings? I set this up in 2019. It is not a current feature and I cant see how to update sender domain

Hi there, jonnie.

Thank you for reaching out. QuickBooks Online uses Intuit's email servers to send invoices, estimates, and other customer-facing emails. We have no option to configure our own SMTP server or use third-party email services directly. However, we can change the "From" email address that appears on invoices by updating the Customer-facing email.

Here's how: 

1. Click the Gear icon.
2. Go to Account and settings.
3. Select Company.
4. Scroll down to Contact Info.
5. In Customer Email, hit Edit.
6. Change email address, click on Save

Additionally,  You can connect a Gmail account to send invoices through Gmail. To do this, when creating/sending an invoice, click the From dropdown above the customer's email in the preview window. Hit on Add, then enter your Gmail account.

Please click on the link for more information: Send an invoice from your Gmail address in QBO.

If you have any further questions, don't hesitate to let us know. We're here to help.

This is ridiculous. You are telling me a feature is not available when I have tried over and over again to tell you and show you it is already set up on my account.

I need to change it because my company name and email has changed. 

Instead of telling me is it not possible could you please ensure someone who actually understands the issue replies to me please. I am annoyed becuase of how long I have now spent trying to fix this.

Hi there, Jonnie.

I appreciate you providing the screenshot, as it helps clarify exactly what you're trying to update. I understand how frustrating this has been for you, especially considering your previous setup allowed for the functionality you’re describing.

Since the company file has already been updated, additional changes like your company name and email address may need further verification or require specific tools to finalize.

To ensure your concern is handled fully by someone equipped to assist with this process, I recommend reaching out to our live support team.

To contact them, here's how:

1. Select the Help (?) icon.
2. Go to the Search tab, then click the Contact Us button.
3. Type your concern in the What can we help you with? field, then click Continue.
4. Select how you want to connect with our experts.

Check out this article for details on live support hours: How to get help with QuickBooks.

Let us know if there’s anything else on your mind you’d like to address.

@jonnie jensen 

QB Desktop or Online?