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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
peterdaviselectricalservices
Level 1

Emails not being bounced

When an incorrect email address has been entered and sent, there is no way of knowing it is incorrect. A feature like this within the software would be helpful.

1 REPLY 1
Jayson_E
QuickBooks Team

Emails not being bounced

While QuickBooks Self-Employed (QBSE) doesn’t have a feature to notify you if an invoice is sent to an incorrect email address, we can offer a workaround to help you manage this more effectively, Peter.

 

First, you can review your sent invoices and double-check the email address entered for each transaction to ensure its accuracy.

 

Here's how:

 

  1. Log in to your QBSE account.
  2. Navigate to the Invoices tab.
  3. Click View/Edit for the specific transaction.
  4. Under the Bill to section, select Edit customer info.
  5. From there, review the email address associated with the customer for that invoice.
  6. Once done, click Save.

 

Then, if the email associated with it is incorrect, you can resend the invoice. Just go to the Invoices tab, find the invoice, click the drop-down menu, and select Send.

 

If you have any additional questions, please don't hesitate to reply below.

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