Hey Emmakoub! Thanks for getting in touch with the Community. I'll make sure you get the right support for updating your email and address on your invoices in QuickBooks Self-Employed (QBSE).
I really appreciate you sharing all the details and steps you've taken so far. To ensure your account is thoroughly checked, I recommend reaching out to our support team. They have the proper tools to investigate this issue. You can contact them Monday to Friday from 8 AM to 8 PM and on Saturday and Sunday from 8 AM to 6 PM. Here's how to do it:
- From the Help menu:
- Go to Help (?) and select Contact Us.
- Or from the Assistant menu:
- Click Assistant.
- Type in "talk to a human", then select the enter icon.
- Select the options till you are prompted to choose a way to connect.
Also, this article can help you categorize the transactions you download from your bank. Feel free to check it out: Categorise transactions in QuickBooks Self-Employed.
I'll be here in the Community if you need more help managing your invoices. Just drop a comment on this thread, and we'll be happy to assist you.