Hi All anyone know of help with sorting a totally messed up account. Never worked properly entering payments twice created a credit card account that didn’t exist keeps duplicating entries when trying to remove total mess can’t work it out need someone to go through it see where the problem is help sort it out!! Tried usual contact from quick books all they do is whizz about do a few things then leave it. Need to understand what is wrong and how to stop it from happening. Can’t find any help in Google. Thanks so much
Hi there, @Highbrow. I can help you with sorting your messed-up account while working with QuickBooks.
Usually, an unexpected issue while tracking your payments or any entries in QuickBooks can happen due to the stocked cache on the regular browser you're using. For now, you can try entering your payments and fixing your account through a private window. It's the best place to check browser-related issues while working with QuickBooks.
You can use either of these keyboard shortcuts to save you time:
If the issue persists, you can try deleting and recreating your transactions. I also would recommend seeking assistance from your accountant. He or she can check your account securely and make some actions to sort your account.
If you have online banking entries, here's how you can review and categorise your entries: