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Level 1

Help with a messed up account

Hi All anyone know of help with sorting a totally messed up account. Never worked properly entering payments twice created a credit card account that didn’t exist keeps duplicating entries when trying to remove total mess can’t work it out need someone to go through it see where the problem is help sort it out!! Tried usual contact from quick books all they do is whizz about do a few things then leave it. Need to understand what is wrong and how to stop it from happening. Can’t find any help in Google. Thanks so much 

QuickBooks Team

Help with a messed up account

Hi there, @Highbrow. I can help you with sorting your messed-up account while working with QuickBooks.


Usually, an unexpected issue while tracking your payments or any entries in QuickBooks can happen due to the stocked cache on the regular browser you're using. For now, you can try entering your payments and fixing your account through a private window. It's the best place to check browser-related issues while working with QuickBooks.


You can use either of these keyboard shortcuts to save you time:


  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P


From there, review your payments and accounts. If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.


If the issue persists, you can try deleting and recreating your transactions. I also would recommend seeking assistance from your accountant. He or she can check your account securely and make some actions to sort your account.


If you have online banking entries, here's how you can review and categorise your entries:



Once your account is sorted, you're now ready to proceed with your reconciliation to match your records.


If you have any other questions about your account, let me know by adding a comment below. I'm more than happy to help. Have a good one!

Level 1

Help with a messed up account

Hi, thank you so much we will see what we can do with this and do appreciate all the information and help you have provided. Thanks!!

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