Hi there, @Highbrow. I can help you with sorting your messed-up account while working with QuickBooks.
Usually, an unexpected issue while tracking your payments or any entries in QuickBooks can happen due to the stocked cache on the regular browser you're using. For now, you can try entering your payments and fixing your account through a private window. It's the best place to check browser-related issues while working with QuickBooks.
You can use either of these keyboard shortcuts to save you time:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
From there, review your payments and accounts. If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.
If the issue persists, you can try deleting and recreating your transactions. I also would recommend seeking assistance from your accountant. He or she can check your account securely and make some actions to sort your account.
If you have online banking entries, here's how you can review and categorise your entries:
Once your account is sorted, you're now ready to proceed with your reconciliation to match your records.
If you have any other questions about your account, let me know by adding a comment below. I'm more than happy to help. Have a good one!
