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dsvexx-gmail-com
Level 1

Hi, I select when I do my subscription the offer 0.99 on the first 4 months but now take out from my account 11.99, what’s happen

 
5 REPLIES 5
Fiat Lux - ASIA
Level 15

Hi, I select when I do my subscription the offer 0.99 on the first 4 months but now take out from my account 11.99, what’s happen

Did you open the trial account and pay it, OR click the Buy button?

dsvexx-gmail-com
Level 1

Hi, I select when I do my subscription the offer 0.99 on the first 4 months but now take out from my account 11.99, what’s happen

I touch on the green button, to got offer 

Fiat Lux - ASIA
Level 15

Hi, I select when I do my subscription the offer 0.99 on the first 4 months but now take out from my account 11.99, what’s happen

It is possible there was a glitch. You may try opening a second account and make sure the amount on the right panel is GBP 1.2 + VAT prior to clicking the green button of Sign Up.

https://quickbooks.grsm.io/UK

 

Then contact Support to ask for the refund of your first account. 

dsvexx-gmail-com
Level 1

Hi, I select when I do my subscription the offer 0.99 on the first 4 months but now take out from my account 11.99, what’s happen

Hi, I’ll do that

how I can cancel and got the refund ?

Fiat Lux - ASIA
Level 15

Hi, I select when I do my subscription the offer 0.99 on the first 4 months but now take out from my account 11.99, what’s happen

You should chat with Support to ask the refund after you have no issue with the second account. Let them help to cancel the first account later.

https://help.quickbooks.intuit.com/en_GB/contact

 

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