We can perform basic troubleshooting steps to identify the issue with the performance of your QuickBooks account, Kay.
Before that, can you give us more details on what you mean by reconfirming your accounts? Providing more information will allow us to address your concerns better.
For now, I suggest clearing your browser’s cache and Intuit-specific cookies. These stored files can sometimes interfere with account access or functionality.
You can also use another supported browser to access your QuickBooks account.
To learn more about the basics of QuickBooks Self-Employed, please refer to this article: QuickBooks Self-Employed Overview.
We are always here to help if you require further assistance with your QuickBooks account.
