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Everything you need to know about banking in QuickBooks Online - Discover more
Michal J
Level 1

HSBC Bank username invalid

I have been having issues with importing transactions for a long time, today I removed the bank completely to try and sync it again and I can't even get through the Username entry. It says my username is invalid, but I have logged in from the same machine same browser with the same exact username 5 seconds ago into the HSBC website logon. Same happens on my phone, clearing cache and cookies does not help.

 

Can you please resolve this issue it is getting ridiculous, auto bank transactions is the main reason I use QB

1 REPLY 1
Ashleigh1
QuickBooks Team

HSBC Bank username invalid

Hello Michal J, 

 

Welcome to the Community page, 

 

Could you please contact our support via chat and they will be able to go on a screen share with you and look at what is going on and get it resolved for you thanks. 

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