Hello there, @thiago_vboas
There are maximum users you can add depending on the QuickBooks Online subscription you've availed. You can check out the list below for more information:
However, if you want to add more than one user, you'll need to upgrade your subscription.
For more detailed steps, you can refer to this article for more details: Upgrade your QuickBooks Online subscription.
Also, you can visit our plan and pricing page for the lists of plans and features that best suits your needs.
Keep in touch if you need further assistance with this, or if there's anything else I can do for you. I've got your back. Have a good day.
I'm the only user in the account and I want to add another user, not accountant.
The upgrade button leads to a message with a 1-800 phone that's isn't recognized.
What should I do?
Hello there, thiago_vboas.
I appreciate you for providing additional details about your account status. This way, I can be able to deliver the right resolution for your concern.
Based on your description, it appears like you're currently subscribed to our QuickBooks Online Simple Start. The program offers only 1 user and that's you the Master Administrator. It'll also let you add or invite 2 of your accountants to view your account.
You should be able to upgrade your subscription in the Billing & Subscription menu in your account settings. Since you're unable to do so, let's perform some troubleshooting steps to help us resolve the issue.
There are times that your browser is full of frequently accessed page, causing some unusual responses. Let's isolate this by logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
Once signed in,upgrade your account again. If it works, return to your default browser and clear its cache and cookies. This will remove the older data which cause viewing and performance issues and refreshes the system.
Moreover, if the issue persists, you can pull up and upgrade your account using other supported browsers.
In case the issue continues after performing the suggested steps above, I'd recommend contacting our QuickBooks Online Support team. They can identify what causes the issue and help you upgrade your account so you can add another user.
Please let me know if you have other concerns. I'm just around to help.
Thanks for the screengrab
We've identified that your account wasn't taken put directly through QuickBooks and is billed by Googleplay which is why you are having difficulting upgrading. You can either contact them or request your billing be moved to QuickBooks which we can do and once done you would then be able to upgrade in the product.
I'd like to direct you to the right support who can help you with this, thiago_vboas.
You can reach out to our Customer Care Team by following these steps:
Please keep us posted on how the call went, or if you have any other concerns. Thanks.