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pfmaccountancy
Level 1

NEED TO SPEAK TO ADVISOR

TO CANCEL THE QUICK BOOKS SUBSCRIPTION
Solved
Best answer February 06, 2023

Accepted Solutions
emmam6
Moderator

NEED TO SPEAK TO ADVISOR

Hello Community Users, We just wanted to pop in and add a handy guide to help with how to cancel the subscription with Quickbooks Online and also a guide on cancelling the Self Employed subscription as well. Any questions feel free to add them here.

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8 REPLIES 8
TaliaI
QuickBooks Team

NEED TO SPEAK TO ADVISOR


Hello pfmaccountancy,

 

Why would you like to cancel your subscription?

 

Thanks,

 

Talia

ErikaCallegaris
Level 1

NEED TO SPEAK TO ADVISOR

I want to cancel my subscription but it is hardly impossible! I tried to log in and then look up for the setting and subscription from the gear icon but it is not there! Please help me. I subscribe by mistake and I can’t believe how my customer rights are not respected by making so difficult to subscribe.

thank you

TaliaI
QuickBooks Team

NEED TO SPEAK TO ADVISOR


Hello ErikaCalegaris,

 

Do you have QuickBooks Online or Self Employed?

 

Thanks,

 

Talia

ErikaCallegaris
Level 1

NEED TO SPEAK TO ADVISOR

Thanks for reply Talia. I don’ Know as I don’t even using it. I enroll by mistake and from then paying a service I do not want!!!. Can you please help me unsubscribe? Thanks

EmmaM
QuickBooks Team

NEED TO SPEAK TO ADVISOR

Hello Erika

 

We have checked and it looks like you are using the Self Employed product, you can cancel in the cog in the top right and billing info but you would have to be signed in via a browser as the option is not in the app.

 

Let us know how you get on

 

Thanks

 

Emma

 

Robert wardell
Level 1

NEED TO SPEAK TO ADVISOR

I too want to speak to someone, I cancelled my subscription December and money has still been taken out 5 times, I can’t seem to get hold of anyone, this is really annoying.

GeorgiaC
QuickBooks Team

NEED TO SPEAK TO ADVISOR

Hi Robert, please come and chat with us by clicking the relevant link below so that we can follow-up on those charges for you :woman_technologist:

 

QuickBooks Online Chat Support 

 

QB Self-Employed Chat Support

emmam6
Moderator

NEED TO SPEAK TO ADVISOR

Hello Community Users, We just wanted to pop in and add a handy guide to help with how to cancel the subscription with Quickbooks Online and also a guide on cancelling the Self Employed subscription as well. Any questions feel free to add them here.

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