Paypal login error

Hello there, userinfo103.

Performing some browser troubleshooting steps helps us to isolate the error.

Let's run your QuickBooks Online (QBO) company using a private browser. It prevents storing cache and cookies that might cause problems when running websites. Here are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, reconnect Paypal again. If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser.

Another way is to use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks. 

If it persists, I recommend contacting our support team to further check what's causing the interruption of the connection between Paypal and QuickBooks. Please utilize the Help icon within the QuickBooks Online account. Also, I'd still recommend using an incognito window to make sure you'll be able to get in touch with them without experiencing unusual behavior.

Check these articles for additional guide about handling bank transactions:

• Categorise and match online bank transactions.
• Reconcile an account in QuickBooks Online. 

Visit again if you have other questions or need more help with this matter. Take care always.

Thanks! I tried all that and it didn't work. I managed to get through to chat using Safari instead of google chrome and they've said it's been a reported issue that the engineers are working on.