cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
DizziTart
Level 1

Qb saying subscribed, google saying not - not been able to continue subscription since trial ran out

 
1 REPLY 1
Adrian_A
Moderator

Qb saying subscribed, google saying not - not been able to continue subscription since trial ran out

Let's verify your subscription status on a private window, 

 

There are times that an issue like this occurs when the system encounters any browser-related concerns.

 

You can use these keyboard shortcuts to open a private window:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you're able to verify the status, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected errors in the system.

 

We can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

In case the trial period ends, you can check this article on how to resubscribe: Resubscribe or Reactivate QuickBooks Online.

 

Let me know if you need help. Keep safe!

Need to get in touch?

Contact us