Allow me to join you here and share details about this error, Tia.
I also appreciate trying multiple payment options to check if that would go through.
Upon checking on our records, I can see that we have an open investigation about this error when subscribing to QuickBooks Self-Employed. This means that our engineers are already working to resolve the issue since multiple customers are also getting the same error.
I understand that you already reached out to our support team about this issue. However, I recommend reaching out to them again since we have to add you to the list of affected users. You can provide this INV numbers as reference:
They can also get your payment details and update it on our records. Here's out to reach out to them:
- Click Assistant in the upper-right hand corner of your QBSE account.
- Type in "talk to a human" and press Enter.
- Click See examples, then type in a keyword.
- Press Enter and click I still need a human.
- Select between Message an agent or Get a callback.
Everyone on the list will receive an email notification as soon as the issue is resolved.
Let me know if you're able to reach out to them and put in the payment details. You can also post more questions if you need anything else.
