As a new user to Quickbooks, I cannot set up Tax. Comes up with an error message. I have been trying this for a day with no luck. What is happening?

This can happen if there are cache issues within the browser that you're using, Michelle207.

Before we start, can you share the specific error message you encountered while setting up the tax in QuickBooks Online (QBO)? May I also ask which type of tax you are trying to set up? Are you setting up payroll tax or VAT? Knowing the exact error message and the type of tax you are working on will help me better understand the issue and provide a more accurate solution.

Let’s go through some troubleshooting steps to check if this is a browser-related issue. First, clear your browser’s cache to refresh the system and remove outdated files that may cause problems. Next, make sure you are using a supported browser for optimal performance with QuickBooks.

If the issue isn't tied to your browser, I recommend you contact our Live Support team. They can securely look into your account and thoroughly investigate to figure out what’s causing the issue. Our live support team is available on weekdays from 8:00 AM to 6:00 PM.

If you have any additional questions or require assistance, please click the Reply button.

I am trying to set up VAT

The error is Give us a few minutes and try again. If it still doesn’t work, call us so we can take a closer look.

Thankyou. Its working now :)

Thank you for letting us know, @michelle207! It's great to see that you've found the information provided by my colleague helpful.
 

We're always here if you ever need assistance with QuickBooks or have additional questions about setting up taxes or other features.
 
Feel free to reach out anytime in the Community space. Wishing you a wonderful day ahead!