Can anyone advise on to update bank details when it keeps saying Java script void. Tried desktop/mobile/laptop devices, and on chrome/edge/explorer - all have same issue

Your efforts to troubleshoot and resolve your concern are recognised and appreciated, LJ444.

To effectively resolve your issue and ensure all troubleshooting steps have been considered, I recommend reaching out to our live experts directly. 

Since this is a public forum, our live experts can securely access your account and conduct a thorough investigation to identify the root cause of the error you're experiencing.

Here's how to reach them:

1. Sign in to your QuickBooks company using any supported browser 
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You'll be able to request a callback or start a live chat with an expert.

You can refer to this page to know the availability of our experts: Support hours.

Feel free to reply to this post if you need further assistance.

Thank you for coming back to me. 

I've tried, but when I am available is late evening or weekends - no help is available in the UK. I reached the US help team when I jumped on the chat the other evening, and all they could advise is to contact during the day, Monday to Friday. As I have a full-time job, I am unavailable until after 1830 some evenings (the evenings I am not working self-employed) or Saturdays, so now trying every other option.

The live chat and call option are greyed out at present, and there is no email to contact.