Thanks for joining in, @usercara-mcewan. Since QuickBooks uses cache to load the page faster, there are times it may run into problems when it is full of frequent access to web pages.
To better isolate this issue, we can use an incognito or a private browser to confirm. Here's how to open it:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+
- Safari: Command+Shift+N
Log in to QuickBooks Self-Employed account and see if you're able to see the Billing info tab. If it works, start clearing the main browser's cache to delete those temporarily stored files and browsing history. This will also help applications run better on your computer. Otherwise, use a supported, up-to-date browser.
Feel free to visit our Account management page for more insights about managing your Intuit Account.
I'm always around here to help if you have additional concerns. Take care!
