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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
nickikennedy
Level 1

I can't reconnect my credit card to QB self employed and there is no longer a support service other than posting to the community. Anyone else having this problem?

 
1 REPLY 1
RheaMaeH
QuickBooks Team

I can't reconnect my credit card to QB self employed and there is no longer a support service other than posting to the community. Anyone else having this problem?

Let’s work together to successfully reconnect your credit card in QuickBooks Self-Employed (QBSE), Nicki.

 

To assist you better, could you please share the name of your credit card? Also, let me know if you’re encountering any error messages when trying to reconnect. This information will help me provide you with the most accurate guidance.

 

In the meantime, I recommend checking your credit card’s website for any alerts or maintenance notifications that might be affecting the connection.

 

If you’re still unable to reconnect your credit card account, as a workaround, you can manually import your credit card transactions to your QBSE account to keep your records up to date.

 

Regarding our support hours, you can contact our live support during the following times:

 

  • Live Chat support is available Monday to Friday from 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.  
  • Callback support is available Monday to Friday from 8:00 AM to 6:00 PM.

 

You can also reach out to us through our website: QuickBooks Contact Us page.

 

If you have further questions, feel free to add a reply.

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