I appreciate the details you've provided, @ccalum.
To assist you further, I will connect you with our Live Support Team. They can securely review your account and investigate the issue. Please follow these steps to contact them:
- Click the (?) Help button in the top-right corner of your QBO.
- Choose the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.
Please let us know if you have additional concerns. The Community space is available 24/7.