I cant access my account and it says I need to resubscribe

Hello there, Cascade.

The message indicating that you need to resubscribe typically means that your QuickBooks subscription has expired.

To resubscribe, follow the on-screen instructions to update the information. Please ensure your card on file is active, has sufficient funds, and is entered correctly.

Once payment is successfully processed, your account will be reactivated immediately. Log out and log back in to make sure the subscription is now active. You will receive an email confirmation for the order details.

For more information about an ended subscription and how to start using your existing account again, refer to this article: Resubscribe to QuickBooks Self-Employed.

If you have additional concerns, feel free to leave a comment below.

My card was compromised so I have a new one 

Thank you for engaging with us here in the Community,  Bakerdog.

If you’ve replaced your card for security reasons, be sure to update your payment method in QuickBooks with your new card details. This will help ensure your subscription continues smoothly without interruption in the next billing cycle.

Here’s how:

1. Log in to QuickBooks Self-Employed using a web browser (note: the mobile app cannot be used for this process).
2. Click on your Profile icon, then select Billing info.
3. In the Payment Information section, click Edit.
4. In the Wallet list, you have the option to:
   • Update the existing payment method for QuickBooks Online billing, such as adjusting the expiration date, billing address, or account holder name.
   • Add a new payment method for QuickBooks Online billing.
   • Switch to a previously saved payment method for QuickBooks Online billing.
5.  Once you save your changes, the updated payment method will appear in the Payment Information section.

For your guidance, you can refer to this article: Update your billing and subscription info in QuickBooks Self-Employed.

If you have any additional questions or concerns related to QuickBooks, feel free to reply to this thread.