I appreciate your efforts in performing some troubleshooting steps. Let’s work together to resolve the error you encountered and get your billing sorted out, kerry.
To begin, let's ensure that the billing details you entered are accurate. This includes verifying your payment method and billing address to ensure they match the records on file with your financial institution.
If the problem persists after confirming these details, I recommend contacting our live support team for further assistance. They have secure access to your account and the specialized tools to identify the cause of the error and help resolve your billing issue promptly.
Here's how you can reach them:
- Navigate to the (?) Help menu.
- Select the Search tab and search for questions or keywords.
- Click Contact Us.
- Enter your concern, then select Continue.
- Choose Chat with us or Have us call you.
To ensure you receive timely assistance, please check our support hours: Get help with QuickBooks products and services.
You can always return to this conversation if you have further questions.
