United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
prokraft
Level 1
posted
‎June 10, 2019 04:56 PM
last updated ‎June 10, 2019 8:56 AM

Log off QBSE

I have been using QBSE for some time, got very used to clicking the cog / setting icong and then logging off. 

 

Today the log off button seems to have disappeared and I can't find one anywhere.

 

Am I blind or are Intuit now hiding things?

Solved
0 Cheers
Cheer
Reply Join the conversation
Best answer January 23, 2023
Solved

Accepted Solutions
emmam6
Moderator
Moderator
‎January 23, 2023 01:36 PM

Log off QBSE

Hello Community Users, We just wanted to pop in and confirm this issue was resolved. For any QBSE users unable to see the sign out option located in the cog in the top right it is worth trying a  clear of the cache and the cookies in the browser, also trying minimising the page on the browser incase it is cutting off the full page, or if it is not the page itself, trying in a private/incognito window. This should mean you can then see the full settings screen when you hit on the cog including the sign out option.

Any issues at all please reply to this thread. Thank you.

View solution in original post

0 Cheers
Cheer
Reply Join the conversation
7 REPLIES 7
TaliaI
QuickBooks Team
QuickBooks Team
‎June 10, 2019 05:21 PM

Log off QBSE

Hello prokraft,

 

Can you please send a screenshot of how the menu displays within your account (of course cutting out any confidential information)?

 

Thanks,

 

Talia

0 Cheers
Cheer
Reply Join the conversation
Darren187
Level 2
‎June 11, 2019 04:17 PM

Log off QBSE

I'm having the same problem.

0 Cheers
Cheer
Reply Join the conversation
thecartoonman
Level 3
‎June 11, 2019 05:03 PM

Log off QBSE

Same here, something is obviously wrong, as we need a Log Off button.

 

Surely, it cannot be a too difficult to sort out??

0 Cheers
Cheer
Reply Join the conversation
Darren187
Level 2
‎June 11, 2019 05:11 PM

Log off QBSE

My 'Billing Info' has disappeared too.

Reply Join the conversation
thecartoonman
Level 3
‎June 11, 2019 05:14 PM

Log off QBSE

Yes, me too :(

 

Any chance of a reply from Intuit, surely we cannot be the only ones??

Reply Join the conversation
Darren187
Level 2
‎June 11, 2019 05:18 PM

Log off QBSE

They seem to make quite difficult to get in touch with them. I've had a few problems with QBSE. Not happy with it as it seems to take an age for them to do anything.

0 Cheers
Cheer
Reply Join the conversation
emmam6
Moderator
Moderator
‎January 23, 2023 01:36 PM

Log off QBSE

Hello Community Users, We just wanted to pop in and confirm this issue was resolved. For any QBSE users unable to see the sign out option located in the cog in the top right it is worth trying a  clear of the cache and the cookies in the browser, also trying minimising the page on the browser incase it is cutting off the full page, or if it is not the page itself, trying in a private/incognito window. This should mean you can then see the full settings screen when you hit on the cog including the sign out option.

Any issues at all please reply to this thread. Thank you.

0 Cheers
Cheer
Reply Join the conversation
Featured
Get started with QuickBooks Online
Ready to get started with QuickBooks Online? This walkthrough guides you th...
Read more

Need to get in touch?

Contact us